Freight Account Manager

Missunique; City of London; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A leading freight forwarding company in London is seeking an experienced Import Freight Account Manager. The successful candidate will manage multimodal imports, ensuring high levels of service and client satisfaction. The role requires at least three years of experience in freight forwarding, excellent customer service abilities, and familiarity with Customs processes. This full-time position offers opportunities for growth in a supportive team environment.

Benefits

25 days holiday

Pension

Healthcare

Yearly discretionary bonus

Qualifications

• Minimum 3+ years experience in a start‑to‑finish role in either Air Freight Imports and/or exports.
• Customs entry experience.
• Excellent telephone manner and English communication skills (verbal & written).
• Computer literate with a good level on Microsoft Word/Excel.

Responsibilities

• Manage import shipments from start to finish.
• Work to strict deadlines to coordinate worldwide multimodal imports.
• Process relevant import or export documentation including Customs entries.
• Build relationships with supply chain, importers, agents and clients.

Skills

Freight forwarding/import experience

Excellent customer service skills

Attention to detail

Problem-solving ability

Tools

CargoWise One

Microsoft Word

Microsoft Excel

Job description

An exciting new position is available at Heathrow for this dynamic, rapidly expanding Forwarder for an Import Freight Account Manager (freight forwarding). The successful candidate will have a freight forwarding import & Customs background; cross training will be provided in the areas/modes needed. It is also essential they have excellent client interaction skills & commercial awareness.

Employment Terms

• The company is offering a base salary between £35-40k NEG depending on level of experience.
• General hours Monday to Friday 09:00-17:30 hrs (some flexibility when required).
• Hybrid opportunity post probation.
• 25 days holiday (rises quickly with service)/Pension/Healthcare & a yearly discretionary bonus subject to profit and performance.
• Full‑time permanent job offering opportunities for progression where individual performance is recognised and rewarded.
• Genuine support from a team of hardworking, dedicated individuals.
• Friendly working environment where opinions and fresh ideas are actively encouraged.

Job Overview

The role for an Import Freight Account Manager is extremely varied where you will become a key member of an operation team, actively involved in managing import shipments from start to finish. You will be responsible for arranging shipments by the appropriate method to suit the client’s requirement (air freight, road freight, courier, sea freight & cross‑trade movements). You will handle every aspect of the forwarding process, ensuring the customer receives the highest level of service and that they receive their goods safely and on‑time.

Tasks and Responsibilities

• Work to strict deadlines to co‑ordinate worldwide multimodal imports with end‑to‑end responsibility (liaising with overseas agents, airlines, transport providers and customers until point of delivery).
• Strong customer relationships to understand requirements and always deliver excellent customer service.
• Processing relevant import or export documentation including Customs entries using ASMS Sequoia.
• Liaising effectively and building closer relationships with our supply chain including shippers, importers, agents and clients.
• Quotations, pricing and invoicing clients.

Requirements

• Minimum 3+ years experience in a start‑to‑finish role in either Air Freight Imports and/or exports.
• Customs entry experience.
• Customer service – excellent telephone manner and English communication skills (verbal & written).
• Computer literate – good level on Microsoft Word/Excel.
• In‑house systems – use of CargoWise One is considered an advantage.

Desired Characteristics

• Hardworking & enthusiastic with a high level of attention to detail.
• A positive can‑do attitude, with a willingness to learn/take responsibility and develop new skills.
• Quick problem‑solving ability, particularly when working under pressure.
• Excellent communication and customer service skills, with ability to build relationships with clients and deliver a high level of customer care.
• The ability to adapt to changing circumstances.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time