Field Service Engineer — Instrumentation & Onsite Support

Bio-Rad; Watford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading life sciences company is seeking a Field Service Engineer to provide high-quality technical support throughout the UK. The successful candidate will be responsible for installing, maintaining, and repairing company products, ensuring minimal downtime and maximum customer satisfaction. Applicants should have a relevant engineering diploma and experience in a technical customer-facing role. The job offers competitive benefits including private health insurance, a pension match scheme, and flexible work options.

Benefits

Pension matched up to 8%

Private health & dental insurance

25 days holiday plus an extra day off on your birthday

Work from home 2 days per week

Cycle to work scheme

Free on-site parking

Employee discounts at retailers & gyms

Employee assistance programme

Qualifications

• Experience in a customer-facing technical role, desirable in diagnostics or laboratory environment.
• Full UK driving licence and willingness to travel extensively within the UK.
• Strong written and verbal English skills.

Responsibilities

• Install, maintain, and repair customer instruments to the highest standard.
• Deliver responsive technical support to ensure minimal downtime.
• Document accurate service records and escalate issues when required.

Skills

Problem-solving

Communication

Time management

IT skills

Education

HNC/HND, Diploma in Electronic Engineering

Tools

Microsoft Office

Job description

A leading life sciences company is seeking a Field Service Engineer to provide high-quality technical support throughout the UK. The successful candidate will be responsible for installing, maintaining, and repairing company products, ensuring minimal downtime and maximum customer satisfaction. Applicants should have a relevant engineering diploma and experience in a technical customer-facing role. The job offers competitive benefits including private health insurance, a pension match scheme, and flexible work options.