National Onsite Customer Support Manager

ERIKS Group; Leicester; Remote; GBP 30,000 - 60,000; Full time

Job description

National Onsite Customer Support Manager page is loaded

National Onsite Customer Support Manager

Apply remote type Remote locations ERX - Oak Spinney Park, Leicester time type Full time posted on Posted 8 Days Ago job requisition id R0012334

Role: National Onsite Customer Support Manager

Location: Midlands - ideally candidates will live in either the East or West Midlands due to the requirement of National travel

ABOUT THE ROLE –

• Deputise at any time for all members of an Onsite Customer Operations team through to and including the manager’s position.
• Ensure that sales orders are promptly loaded onto the systems at acceptable margin levels, savings achievement, and customer delivery requirements.
• Ensure that purchase orders are promptly loaded onto the systems utilising established preferred sources of supply where possible.
• Ensure that reporting team members have clearly defined tasks and objectives and that they deliver the required standards of performance.
• Research and identify supply options where preferred suppliers have not been previously determined or cannot supply within required timescales.
• Maintain and establish strong customer relationships.
• To travel to and from Customer sites across the UK.
• Regular staying away from home required – location all dependent on site with required support.
• Please note we have support staff based across the UK and will endeavour to keep staff as close to home as possible, BUT, this is a role that requires national coverage.

Working hours:

Mon - Fri: 8am- 5pm

Breaks: 1 hour

Weekly hours: 40

Hours can vary as per site requirement*

ABOUT YOU –

• Knowledge and proficiency with systems, i.e. SAP, Excel.
• Previous experience in the engineering industry is desirable but not essential.
• Willing to travel across the UK.
• Potential staying away from home Monday – Friday.
• Managerial and/or team lead experience.
• Located in Central East England (ideally Sheffield or surrounding towns/cities).

Your offer:

And if that wasn't enough to pique your interest, we also offer a very competitive salary and a range of benefits including:

• 25 days plus bank holidays annual holiday entitlement.
• Ability to purchase an additional 5 days holiday subject to scheme rules.
• Contributory Pension Scheme.
• Bike to Work Scheme.
• Life Assurance.
• Up to 1 day’s paid leave to concentrate on your wellbeing.
• A full integrated Employee Assistance Programme including a 24/7 helpline for emotional and practical support, as well as financial and legal support including:
• Unlimited mental health support from qualified mental healthcare professionals.
• 24/7, unlimited remote GP appointments – so you can get fast access to a doctor at a time convenient to you.
• Six 1-2-1 nutritional video consultations per year.
• Six 1-2-1 digitally delivered personal training sessions per year.
• 360 Wellbeing Score — take just four short assessments to get your score and unlock six 1-2-1 lifestyle coaching sessions per year.
• Physiotherapy — eight sessions a year shared between you and your partner.
• Medical second opinions.
• Savings and discounts for savings on weekly costs.
• On-demand wellness content, plus our Wellbeing Calendar, which is packed with podcasts, articles, webinars and more to help manage your wellbeing.
• Company Sick Pay from day 1.
• Group Income Protection – after a period of sickness absence.
• Long service recognition.
• Free unlimited access to LinkedIn Learning.
• Free ERIKS Branded workwear.
• Free Eye tests.
• Car or Car allowance.

About us:

We’re ERIKS – a leading Specialised Industrial Service Provider, making remarkable a reality every single day.

We offer a wide range of innovative and high-quality industrial service solutions with the overall mission to make “industry work better”. You might just see O-rings and valves, but to us, they help power the world.

We know our hard-working people are the backbone of our mission, providing our customers with specialist knowledge and hands-on service.

This is where you come in!

Why ERIKS?

With 170 sites across the UK and Ireland, a supportive environment is never far away.

And, even though we’re proud to be part of the manufacturing industry, our opportunities extend far beyond warehouse jobs. You might be a fitter in Cork, a workshop engineer in Aberdeen, or a customer operations manager in Hull – wherever you are, your specialism is our strength. Collectively, we all have incredible expertise, and we know it takes dedication and hard work to get there.

At ERIKS, we’re committed to building a community – it’s the people you work with, it’s the support you receive from your manager, it's the technical specialism that is at the core of everything we do.

What are you waiting for? We can’t do it without you!

At ERIKS, everything we do equates, on some level, to something remarkable.

Our work is bursting from the frame. And the driving force behind our solutions? Our people.

From helping companies cut their CO2 emissions, to keeping global food manufacturers moving at pace, our people are proud to partner with our customers to make a real difference.

It's the inner workings of making industry work better. You might see just valves or O-rings but to us, they're so much more than that. We turn them into solutions that help our customers power the world. Whatever your role here, you play an important part in making exceptional things happen every day by bringing your hard work, commitment, and accountability.

If you're passionate about solving complex customer challenges, then ERIKS is the right place for you.

Because here, everyone has the chance to make remarkable a reality.