Business Support Associate

MetLife Investment Management; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job description

The Business Support Team sit within Servicing & Operations.

The team is split into various functions. The agency side of the team (which is relevant to this Administration vacancy) is responsible for many key processes within the UK business, such as the onboarding of Intermediary firms to sell our various MetLife products, payment of Commissions and transferring of schemes from one intermediary firm/adviser to another.

Other functions that fall within the Business Support team are Governance & Oversight and Complaints.

The team is unique, in that it is the only Operational team that works across all product lines. Due to this, we have a touchpoint to all teams within the UK Business, including;

• Claims
• Finance
• Legal

The Opportunity

This Administrator role will see your main responsibilities focused on Administration. The administrator will be focused on the management of IFA Agencies. As an Administrator (called a Business Support Associate at MetLife), this involves the processing of terms of business between MetLife and IFA’s, completing novation agreements and general answering of agency queries. Along with agency management, part of the Business Support Associate role is commissions focused, which involves preparation and payment of weekly / monthly payments, debt management, auditing and reconciliation and the answering of general commission queries. The Business Support Associate will also play a key role in the ongoing provision of support for the users of the MetLife eCommerce platform. The Business Support Associate will work closely with the SME to work as an effective support team going forward. As a Business Support Associate there will be some requirement to call our customers, in support of ongoing queries.

Business Support Associate key relationships: Customer Servicing Teams, Operations, Finance, Sales, IFA’s, IT, 3rd party vendors/suppliers.

How You’ll Help Us Build a Confident Future (Key Responsibilities)

• Processing of Terms of Business Agreements between IFA's and MetLife
• Keying details onto agency management system
• Checking and understanding the FCA register
• Processing of bulk transfers of policies from one IFA to another IFA
• Developing a relationship with the Customer Servicing Teams, Sales Teams, Regional Operations Managers, IFA's as well as with legal and compliance
• Day to day organization of agency management tasks
• Dealing with escalated issues
• Sending daily TNPS reports to new business customers
• Sending daily unpaid reports to individual firms
• Performs other duties as assigned or required

What You Need to Succeed (Required Qualifications)

• Relevant work experience gained in a customer centric organization, where you have dealt with business customers within an Office environment
• Excellent telephone manner
• Educated to at least GCSE level in both Math & English
• Strong team work ethics as well as being able to work individually
• Flexible approach & attitude
• Able to use own initiative and work well under pressure, prioritizing workload and tasks
• Excellent planning / organizational skills
• Good MS Excel knowledge & IT literate
• Strong numerical and analysis skills
• Good communication, and organizational skills

What Can Give You an Edge (Additional Skills)

• Natural ability to convey complex information to a wide variety of people with various levels of understanding both in writing and verbally

Benefits We Offer

MetLife UK offers a range of benefits to deliver value to our employees and their families, supporting their health, wellbeing and financial security. Our flexible benefits offering provides freedom, choice, and flexibility in the way that you receive your benefits to better suit your lifestyle, meet some of your practical needs, and provide advantages in terms of tax and National Insurance savings. Our core benefits include 9% employer pension contributions with up to 4% matching available, comprehensive private medical insurance, income protection insurance, and life insurance. We offer a host of additional benefits that you can choose to buy including critical illness/dental/travel/gadget insurance, annual leave buy/sell, partner life insurance and more. All employees receive a £20 benefits allowance per month to spend on any additional benefits they select.

About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces for 2024, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!