CRM Specialist (MS Dynamics)

Job Function: Business Operations and Analytics

Your mission:
As the CRM Specialist, you will drive user adoption on MS Dynamics and support CRM users through the follow-up and resolution of their cases and queries.
In addition to this, you will assess relevant business needs and leverage the CRM platforms accordingly to make the Epson sales force as effective and efficient as possible.
Please note that this is not a system’s developer role, this is a functional position.
Given the importance of adaptability of modern living, this position offers three days of remote work per week.

What will you do:

1. Analyse customer’s requirements and translate into technical/ functional specifications that can be understood by the business community or used by a professional IT Developer.
2. Through business analysis, identify the best solutions either already available or to be implemented within the managed CRM platforms according to best practice.
3. Provide technical and functional support to CRM users through active management of their requests.
4. Troubleshoot when/ where necessary. Assess and test the cases assigned.
5. Liaise with system developers to ensure quality of deliverables, timely progression of projects, and adherence to specification.
6. Occasionally support IT with the configuration of Microsoft Dynamics CRM, based on the agreed specifications.

What we ask for:

1. Ideally of graduate caliber with a degree in Computer Science, Business Analytics or related disciplines.
2. Proven functional knowledge of MS Dynamics (with prior exposure to development).
3. Able to interpret data and troubleshoot problems with theoretical understanding of relational databases.
4. Able to translate and review business requirements, identify issues and generate possible solutions to complex problems whilst establishing good standard operating procedures.
5. Preferably with full project lifecycle experience.
6. Numerate with an eye for detail, analytical and logical approach to problem solving with excellent communication skills both verbal and written.
7. Prioritise workload and manage own time to meet agreed targets and deadlines.
8. Proficient with Microsoft Office Suite.

We are keen to hear from you even if you don’t match all listed requirements, but you identify with our brand and passion for innovation.

What we offer:

Our heritage
We aspire to be an indispensable company, trusted throughout the world for our commitment to openness, customer satisfaction and sustainability. We respect individuality while promoting teamwork, and we are committed to delivering unique value through innovative and creative solutions.

Our commitment to the environment
We all have a role to play in building a better future. For Epson, being a sustainable company means being mindful of every aspect of our organisation – from the smallest lightbulb to the largest factory. It fuels our innovation, drives our growth, motivates our workforce and, ultimately, to contribute to society.

Our people
We believe a healthy culture, strong values, teamwork, and contribution from a diverse range of individuals will help us to strive for excellence.

Our brand
Ranked by Clarivate Analytics as a Top 100 Global Innovator brand for the last seven years running.