Field Service Engineer

With 30 years of industry expertise, Apogee supports organisations of all sizes and sectors by streamlining their IT needs through a single point of contact.

As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world’s leading technology companies, with instant access to the latest innovation all supported by our market leading service operations.

Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting diversity and inclusion.

Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation. We are looking for inspiring and pioneering individuals, who want to make a difference in their careers as well as in the world around them. We are proud of all our employees, who are at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities are endless.

At Apogee Corporation, we believe that true innovation flourishes when everyone is free to be their authentic selves. As an Equal Opportunity Employer, we are committed to creating an inclusive environment where every unique perspective is valued and celebrated. We draw on the richness of our differences—across age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, and beliefs—because we know that our collective strength lies in our diversity. Here, your individuality drives our shared success, and we actively encourage you to bring your whole self to Apogee.

Job Summary

Location: This role is covering Ayrshire and Glasgow

The role requires conducting service visits to address customer calls, ensuring professional support, and adapting to evolving product needs. This position involves responding to repair requests, diagnosing and resolving faults, performing preventative maintenance, and installing equipment. Additionally, the candidate will inform customers about completed work, provide guidance and training, and manage spare parts and consumables inventory.

Duties include:

1. To carry out service visits to reported calls throughout the companies’ customer base. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in products and functionality.
2. Respond to customer service requests for the repair of business equipment.
3. Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts.
4. Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management.
5. Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed.
6. Carry out the installation of equipment sold by the company and ensure the machine performs to the customers satisfaction.
7. Look for opportunities to give the customer guidance and training so they can achieve the best results from the equipment and avoid operator faults.
8. Manage an effective car stock of spare parts and consumables.

Experience and Skills Required

1. It is essential that you have worked as an engineer on MFD printers.
2. IT knowledge with the ability to network devices and to set up scanning functions.
3. The ability to provide first class customer service with previous customer facing experience.
4. Experience of working in a target driven environment.
5. To be smart and presentable at all times.
6. Willing to undertake training on new product lines, such as Laptops and PC’s.

Benefits

1. Flexible working options.
2. 33 days holiday including bank holidays.
3. Holiday purchase scheme.
4. Enhanced family friendly benefits (maternity, adoption, paternity and IVF).
5. 2 paid days off per year for voluntary work to support our local communities.
6. Pension scheme.
7. Life assurance 4 x salary.
8. Sponsorship for professional development and memberships.
9. Employee Assistance Programme, including access to a virtual GP and financial wellbeing support.
10. Mental health first aider support programme.
11. Cycle2work scheme.
12. Discounted Gym Membership.
13. Eye care voucher scheme.
14. Free flu vaccinations.
15. Employee social events and recognition activities throughout the year.
16. HP Employee discount programmes.
17. Mobile phone discounts.

We are a Disability Confident Committed Employer.

Please take the time to look at our excellent Glassdoor and Trustpilot reviews. We have been awarded “Customer Experience Foundation Membership” showing our commitment to excellent customer service.

Apogee Corporation is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We welcome all applicants and are open to considering flexible working options.