Supervisor, DTC Content Fulfillment

The Walt Disney Company; United Kingdom; On-site; GBP 35,000 - 65,000; Full time

Job description

Supervisor, DTC Content Fulfillment

Job ID: 10107167 Location: London, United Kingdom Business: Disney Entertainment Date posted: Feb. 27, 2025

Job Summary:

About the Role and Team

Reporting to the Manager of DTC Content Fulfillment, EMEA Originals & Currents, this role oversees the creation and delivery of digital assets to Disney’s DTC services. You’ll have relevant experience in content production, localisation, mastering, and digital distribution within the supply chain pipeline, as well as experience working with vendors and postproduction third parties.

Demonstrating excellent customer focus and communication skills, remaining calm under pressure, and maintaining productivity is essential. Ideally, you’ll have excellent project management skills, attention to detail, and organisational ability. Within this role, you’ll provide support to the Team Manager, including coaching the team, approving orders, running internal team meetings, and working with senior stakeholders as required.

What you will do

Key Responsibilities

• Build relationships with vendors to maintain the efficient delivery of content through the lifecycle of a title, overseeing Mastering, Localisation, and delivery of content to the platform.
• Manage the needs and expectations of internal stakeholders with clear and timely communication and collaboration, ensuring visibility of title status and progress.
• Build relationships with Production companies to manage QC feedback and communication efficiently to maintain Mastering SLA and downstream milestones.
• Coach and train other team members working with the DTC Manager to build a high-performing team.
• Raise accurate and timely orders to commission the creation, localisation, and delivery of audio, video, timed text, and creative metadata for specific titles across multiple languages.
• Maintain tracking and status tools to provide visibility of title plans, progress, and issues for stakeholders and leadership.
• Research Disney systems to establish available elements and request asset movements as directed.
• Raise accurate and timely purchase/work orders, process vendor invoices, and resolve invoice queries as per vendor EFC (estimated forecasted costs).
• Provide feedback and collaborate to improve workflows to ensure that business objectives are met.
• Provide production schedules to Vendors and participate in onboarding and locking post-drop schedules via email and calls.
• Manage workflow and tasks to be undertaken within agreed SLA timelines.
• Resolve metadata integrity issues across stakeholders.
• Provide timely feedback to Planning and Metrics team to maintain high levels of servicing with vendors and internally.
• Contribute to the team and collaborate on specific projects and opportunities to improve workflows.

Other General Activities

• Attend and contribute to team, departmental, cluster, and communication meetings.
• Work with Global Disney stakeholders to align and improve workflows and processes.
• Complete bi-annual D-Achieve with Line Manager.
• Attend training sessions or action development plans as identified during D-Achieve.
• Coordinate representation of the team within broader Company meetings as required.
• Work effectively with departmental colleagues and cross-functionally with other members of studio operations.
• Work with TWDC Accounts Payable to resolve Vendor billing issues.
• Develop and maintain strong working relationships with internal and external parties.
• Maintain a strong awareness of technical developments in the digital media space.
• Adhere to defined Studio Operations business processes, taking opportunities to improve.
• Provide training for colleagues as required.
• Participate in systems testing and contribute suggestions for workflow and systems improvement.
• Provide holiday and sickness cover for colleagues under the ‘Buddy’ scheme.
• Adhere to Core Values and Behaviours.

Required Qualifications & Skills

• Experience in TV Distribution/Streaming/Postproduction/Technology required.
• Experience working with 3rd party vendors to maintain efficient delivery of content within the supply chain.
• Proven experience of file-based and UHD technology, digital file delivery.
• Experience of Mastering QC analysis and corrective recommendations an advantage.
• Thorough experience of content localisation, production, mastering, and digital distribution.
• Excellent and demonstrable project management experience.
• Good knowledge of Disney internal systems an advantage.
• Ideally educated to degree level or equivalent.
• Strong presentation & communication skills.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences, and perspectives.

About Disney Entertainment:

At Disney Corporate, you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching, and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences.