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Service Engineer (Central North England)

Wise Employment Group

Sheffield

On-site

GBP 37,000

Full time

11 days ago

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An established industry player is seeking a skilled Service Engineer to join their dynamic team. This exciting role focuses on servicing and repairing heating appliances, ensuring customer satisfaction through timely and effective fault diagnosis. With a commitment to employee well-being, the company offers a range of benefits including a Flexi-Time Policy, generous holiday allowance, and discounts on various products. The ideal candidate will possess a strong background in heating appliance service, hold necessary certifications, and be ready to travel as needed. If you're passionate about delivering quality service and want to grow in a supportive environment, this opportunity is perfect for you.

Flexi-Time Policy

Electric Vehicle Lease Scheme

Cycle to Work Scheme

Employee Assistance Programme

Generous Staff Discount

6.4 Weeks Starting Holiday

Experience in servicing heating appliances and diagnosing faults.
Required training certificates in gas safety and combustion analysis.

Perform warranty and annual service work for gas and electric appliances.
Diagnose faults and repair appliances efficiently.
Maintain appliances in showrooms and ensure customer satisfaction.

Heating Appliances Service

Fault Diagnosis

Customer Service

Full UK Driving Licence

CCN1 (Domestic Core Gas Safety)

HTR1 (Gas Fires & Wall Heaters)

CONGLP1 (LPG Changeover)

CPA1 – Combustion Analysis

Laptop/iPad

Payment Terminals

Location: Sheffield, South Yorkshire, England
Type: Permanent
Salary: GBP36750 - 36750 per Annum
Benefits: excellent benefits package
Job Ref: SENCK41
Posted: 04/01/2024

Job Description

Service Engineer Central North England, salary up to £36,750 DOE, plus benefits. Full Time, Permanent covering the Central North areas of; Sheffield, Leeds, Huddersfield, Bradford, Rotherham, Doncaster. This will be working Monday to Friday 08.30am – 5pm.

Due to exciting growth, Wise Employment are seeking an experienced Service Engineer for one of our fast growing clients. This role will see you responsible for completing warranty and annual service work for Gas, Electric and heating appliances. You will need to diagnose faults and repair appliances in a timely and cost-effective manner.

You will also carry out maintenance of appliances within the showrooms and complete chargeable annual servicing and repair work for customers, aiming to retain their servicing requirements for subsequent years.

Benefits of working within this company: a Flexi-Time Policy, Electric Vehicle lease scheme or Cycle to Work Scheme, Employee Assistance Programme for a range of health, life and work issues, along with generous staff discount on their products. You will also have access to discounts for supermarkets, cinemas, gifts and a wide range of other items. They offer 6.4 weeks starting holiday that will rise with length of service.

Service Engineer Duties

This role as a Service Engineer will see you working in a pre-determined area but also covering most areas of the UK so could involve being away from home 4 nights per week.
This role will provide a fully equipped van, laptop/iPad and phone and expenses for travel incurred.
To ensure all service and warranty calls are carried out in a professional, timely and accurate manner, ensuring that the issues are properly and fully resolved during the first visit.
To correctly identify the reason for the reported issue and determine whether that issue falls within a company manufacturing fault or an installation/user fault, which will then be charged on site to the customer.
To up sell chargeable service work whilst on site and take payment using the supplied payment terminals.
To issue any safety notices if required and to ensure faulty parts are returned adequately labelled for testing.

Essential Skills Required

Proven experience of working with heating appliances or servicing comparable equipment in the field.
Full UK driving licence.
The Service Engineers are required to have and maintain the following training certificates; CCN1 (Domestic Core Gas Safety), HTR1 (Gas Fires & Wall Heaters), CONGLP1 (LPG Changeover), CPA1 – Combustion Analysis, GAS SAFE requirements (OFTEC also an advantage).

The following qualifications, whilst not essential, would be an advantage: