Accounts Collections Team Leader

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!

Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our Account Collection Team

You will be part of a large dynamic Account Collections team within the Softcat Finance Department. The team is responsible for mitigating payment and cash risk to the business by chasing and collecting payment of invoices owed to Softcat. The team also contributes innovatively to achieve resolution for account queries, ensuring completion of a smooth order process from point of sale to payment received.

Success. The Softcat Way.

There's a uniqueness to Softcat – what we do, how we do it and why we do it. That's because we help customers to use technology to succeed, by putting our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed.

Do you want to make change happen by joining a team that never stands still?

Reporting to the Account Collections Deputy Manager, you will manage nine team members consisting of varying levels of experience and capability from Account Collections Executives to Account Collections Specialists. You will provide general support to the Account Collections Deputy Manager and Manager, along with cross team support for your peers.

As Accounts Collection Team Leader, you'll be responsible for:

• Training and developing new team members whilst also providing support to direct reports.
• Assisting with any reporting requirements.
• Adhering to company processes for team management i.e. managing sickness.
• Managing and monitoring an individual's performance - implement and monitor KPIs during a performance improvement process, including having challenging conversations.
• Responsible for managing the team rota and for team office attendance.
• Approvals – letter cycles, refunds, cross currency transactions etc.

We'd love you to have:

• Excellent organisational skills and attention to detail.
• Exceptional communication skills, with the ability to develop and maintain relationships with different personalities across the business.
• Self-motivated to improve knowledge with the ability to use what you have learnt to benefit the team.
• Ability to identify areas for positive change and implement these.
• Demonstrated passion for credit control and cash collection.
• Demonstrative credit control experience.

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working – 3 days in the office and 2 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.

You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/

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We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include:

Pension

Share incentive plan

Life Assurance

Holiday

Two days extra holiday on top of your usual entitlement on your birthday and at Christmas.

Trips

Opportunity to qualify for Director hosted (often Michelin star) lunches as well as half and full year incentive trips to places all over the world.

Vouchers

Technology vouchers, activity passes, restaurant discount card.

Partner/family Benefits

Option to add your partner/family to some of the benefits.

Access to Perklife, our dedicated portal for all perks and flexible benefits.

Maternity, Paternity and Adoption support

Two days extra holiday on top of your usual entitlement on your birthday and at Christmas.