Operational Delivery Manager

RVtech Wakefield, England, United Kingdom

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We have an exciting opportunity for the right individual to join us as an Operational Delivery Manager (Project Manager).

You will join a team of Delivery Managers working across our priority sectors, collaborating with key stakeholders from across the business. Coordinating and managing the delivery of content and coordinating support from stakeholders across the business will be a key part of the role.

This role has a particular focus on continuous improvement. You will need to be good at looking at trends in data, spotting opportunities for improvement and working to find new ways of resolving issues. You will need to enjoy working to support internal and external customers and be comfortable in delivering customer-facing webinars.

This is a full-time, permanent opportunity which is office-based at our Wakefield office hub with a standard Monday to Friday schedule totaling 35 hours per week.

We are a dog-friendly office and there may be dogs on site on various days of the week.

About The Role

This is a unique opening within the business which will report to a Senior Operations Manager within the Centre Operations arm of our Awarding Organisation (AO) Operations function.

You will manage the end-to-end operational implementation and delivery of key business activities from infancy through to BAU, ensuring that we meet the customer and business requirements across the City & Guilds Awarding Organisation. Working with other Operational Delivery Managers and with support from our team of Coordinators and Administrators, you will ensure our operational processes and procedures are planned out across the delivery cycle. You will be required to create and implement a detailed delivery strategy and communicate with cross-functional teams to ensure all stakeholders are sufficiently informed regarding the processes and procedures required to deliver.

Your Responsibilities Will Include

• Detailed project planning with involvement from operational teams and internal stakeholders.
• Liaison with our Operational Delivery Manager for communications to ensure comms plans align to the product and delivery timelines and ensure our website communication and key customer-facing generic documents such as information guides, checklists and exam entry guidance documents are accurate according to the product being delivered.
• Detailed analysis of delivery metrics to identify trends or issues.
• Successful management of projects to agreed timelines and within cost and budget.
• Identifying and escalating risks or issues to delivery, reporting on these accordingly.

About You

Please ensure you read the attached role profile in full, inclusive of the working arrangements and positive working behaviours we expect from all our colleagues.

The right candidate should be able to demonstrate a range of the following:

• Working at pace, getting things done efficiently and effectively.
• Strong computer literacy including use of Microsoft Word, Excel, PowerPoint, Teams, SharePoint, MS Lists.
• Credibility and ability to influence senior stakeholders: proven ability in managing relationships with project stakeholders at all levels of seniority and handling challenging conversations through effective communication.
• Ability to pre-empt and analyse problems: analytical skills to monitor delivery data and progress.
• A critical eye regarding customer-facing communication and documentation.
• Strong abilities in presenting and explaining information to internal and external customers.
• Experience in delivering professional and informative presentations or training to large audiences.

What We Offer

We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.

You will receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, Private medical healthcare, Life Assurance, Group Income Protection, enhanced Company Pension and many other voluntary benefits.

Employees' health and wellbeing is very important to the Group, and we have a range of tools available to help employees with their mental health and wellbeing.

In support of financial wellbeing, we offer our employees access to Imagine Nudge, a great tool that helps employees focus on different areas of their finances.

We also provide access to a Group-wide Employee Assistance Programme (EAP).

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management

Industries

Strategic Management Services