Service Engineer UK

Responsible for the service, repair and support of a range of inspection equipment the likes of which are Industrial Metal Detection, Checkweighing, X-ray and Vision products.

An ability to communicate clearly and demonstrate patience is essential as training customers in the effective use of our equipment is an important part of the role which is carried out regularly but most commonly as part of the commissioning process.

The role will also require working closely with the Sales Department in the communication of Sales opportunities through upgrades, uneconomic repairs & general awareness of on-site opportunities.

Predominantly UK based however some international travel may be required at times & working to the highest standards & ensuring the highest levels of customer satisfaction.

Accountabilities Responsibilities Measures

Satisfied Customer Relations · Commissioning of new machinery

· Validation Visits

· Service Reports

· Telephone technical support

· Customer satisfaction

· First time fixes

· Accuracy of information

· Repeat Business

Product Performance · Product Training to users, (QC, Maintenance and Operators)

· Successfully applying software enhancements to improve performance of Fortress equipment

· Customer Satisfaction

· Accuracy

· Repeat Business

Resolving Product Performance Issues · Fault diagnosis and repair

· Ensuring reoccurring issues are resolved in a timely and satisfactory manner

· Feedback to Technical/Production

· Customer satisfaction

· Effectiveness/Improvements

· Time

Ad hoc

Inter-Departmental Support

· Support production with Customer returns

· Assistance with Production activities:

Electronics: Tuning Final QC

Controls: Cabinet and Machine Wiring

Product Testing

· Co-ordination and delivery of ‘after sales’ upgrades and/or refits

· User Acceptance

· Accuracy

· On Time

Personal attributes – the job-holder will need to demonstrate:

• Passion for Service
• Proactivity and Initiative
• Confidentiality and Integrity
• Ability to work as part of a team as well as independently to resolve customer issues
• A methodical approach to problem solving and trouble shooting
• Flexibility and the ability to respond well to change and pressure
• A personable approach with the ability to communicate at all levels
• Reliability – on time and well prepared
• A flexible approach to hours worked, including some weekends
• Willingness to travel UK and some overseas
• Clean full UK Driving Licence

Specific Skills

• Experience of Electrical & Mechanical engineering
• Experience as a Field Service Engineer
• Familiarity of the food manufacturing Industry (preferred)
• Microsoft Word, Excel
• Outlook email or similar system
• Working Monday to Friday, 8.45am to 4.45pm
• 25 days annual leave plus bank holidays
• Company Pension (you 5% / Fortress 3%)
• Cycle to work scheme
• Fortress Hub – giving employees access to discount vouchers for high street stores, entertainment, holidays, and gym memberships
• Employee Assistance Program, which provides weekly information and webinars, and gives access to confidential, independent and impartial support for all employees
• Training – full induction, and ongoing training relevant to job role

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CONTACT MANAGER SOFTWARE

Contact Manager Software automatically facilitates data collection from your Fortress Technology metal detector through a built-in Ethernet port connected to your network. Contact Manager Software simplifies the data collection process as it does not require manual USB transfer of information. It is installed separately and works in conjunction with Contact Reporter Software to generate detailed performance reports and record metal detection events from remote systems for quality assurance.

KEY FEATURES:

• Automatic Data Collection
• Remote Equipment Monitoring
• Standard Reporting Capability
• Regulation Compliance

The Ethernet/IP Adapter enables two-way communication and control of your Fortress systems over your facility’s network utilizing Ethernet Industrial Protocol. It easily integrates your metal detector and/or checkweigher with automated facilities to enable communication with networked equipment and ensure one cohesive, smart operation.

Collect real-time performance data and push parameters to your system for remote setup and monitoring. You can also use the Ethernet/IP Adapter to integrate your metal detector and/or checkweigher into a larger system with a single point of control user interface.

KEY FEATURES:

• Remote Equipment Control & Monitoring
• Collect Data in Real-Time
• Ease Equipment Integration
• Facilitates Regulation Compliance

CONTACT 4.0

Contact 4.0 automatically collects real-time data from enabled Fortress Technology metal detectors and checkweighers. View live event logs and remotely monitor the status of all network-connected systems from an easily accessible webpage – no need for additional software.

Document performance verifications and create comprehensive reports ideal for quality assurance record keeping and food safety compliance.

Click {Find A Rep} to learn more about how Contact 4.0 is a valuable addition to your manufacturing today!

KEY FEATURES:

• Web-Based Interface
• High-Level Overview with Drill down
• Configurable Email Live Status Alerts & Reports
• Reports Generated on Demand or on Schedule