IT Support Technician

Working Hours: Monday – Friday, 9am – 5pm

Responsibilities

• Providing first-line support
• Responding promptly to IT support requests
• Supporting & maintaining hardware and software
• Escalate requests within the team as and when required
• Manage user accounts and permissions using Active Directory and other relevant systems
• Ensuring all requests and incidents are documented and reported in the appropriate manner
• Working to department KPIs and targets

Qualifications

• Strong organisational and multitasking abilities
• Commitment to confidentiality
• Experience using Pulseway RMM