Head of Operations & Agency Consultant

Kilian Markert; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job description

Join to apply for the Head of Operations & Agency Consultant role at Consistent Performance.

We are looking for a Head of Operations & Agency Consultant full-time from 40 hours per week, to join our fully remote team.

We are a consulting business that helps digital marketing agency owners and founders scale their business while cutting their time in the operations of their business in half.

Our clients are from all across Europe, US & Canada.

Mission for Head of Operations & Agency Consultant

Own & lead the implementation of operations strategy both for us internally as well as by coaching & consulting our agency owner clients to increase profits and free up time.

Responsibilities

Ensure Client Success and Satisfaction

• Improve and analyze data of Client Overview Tracker using this data to drive continuous improvement in our consulting & coaching for our clients.
• Track the entire Client Journey from Onboarding to Graduation of each client in our Centralized Client Success Tracker to ensure highest client satisfaction, support, and results.
• Do Monthly 1:1 Calls with clients, reviewing their overall progress and goals and set the new strategy for the next month for achieving their revenue and business goals.
• Lead weekly 1:1 calls with clients on an as needed basis.
• Lead a weekly group call for clients focused on operational topics.
• Check in with clients regularly, holding them accountable to stick to the strategy.
• Review, correct and give feedback on all modules and worksheets completed by clients.

Improve Program and Client Resources

• Continuously improve our client modules by implementing new tools and strategies.
• Provide clients with easy-to-use, proven agency resources.
• Design templates, flowcharts, onboarding automations, and tracking sheets.

Consistently Improve as Consultant & Coach for our Clients

• Continuously learn and master our regularly updated program materials to effectively teach clients.
• Attend Team Calls and lead the Client Success Department.

Improving efficiency of internal operations

• Consistently come up with new strategies related to operations improvement.
• Hold the teams accountable to exceptionally high standards of execution & performance.

This will be for you if…

• For several years, you were successfully running your own agency or have experience as a Head of Operations / COO in an agency.
• You are an expert and love tools like ClickUp, AirTable, Google Sheets, Make and similar.
• You are analytical and numbers driven and know how to track the right KPIs.
• You are good at upselling clients and look forward to conversations around having clients continue.
• You have excellent speaking and writing skills in English.

Why join us

• Fully remote
• Be part of an action-taker, high-performance team & culture
• Efficient async communication
• Flexibility in work hours
• Continuous skill and career development Budget

Just apply by filling out the short form on the next page so we can get to know you better!

Seniority level

• Executive

Employment type

• Full-time

Job function

• Management and Manufacturing
• Industries: Professional Training and Coaching