Operations Support Manager

Mondu; United Kingdom; Remote; GBP 30,000 - 60,000; Full time

Job description

Ready to revolutionize healthcare, making it faster and more accessible than ever before?

How we started:

Back in 2013, our founder Dwayne D’Souza saw an opportunity to give people faster and more convenient access to medications using technology. We've grown rapidly since our inception, without any external funding whatsoever – achieving profitability through innovation and a highly disciplined approach to growth.

Where we are now:

We’ve earned the trust of millions of people worldwide through our top-selling products and well-known brands: MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A lot of our success is down to having our own pharmacies, manufacturers and products – spearheaded by leading in-house medical teams, researchers and pharmacists. Between 2023 and 2024 our global revenue tripled; £60m to £180m (300% year-on-year growth). We're looking to do the same in 2025; move into new territories, and further accelerate our growth journey. There’s never been a more exciting time to join HeliosX.

Where we’re going:

Over the next five years, you’ll support our goal to become a world-leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio to treat more conditions. You’ll be part of helping more people access prescription treatments and, most importantly, making personalised care better, quicker and easier for everyone.

Come be a part of making our dream of easier and faster healthcare a reality!

The Opportunity

Own all improvement and innovation projects within the UK operations team via a combination of process improvement and project management techniques. The role will be responsible for picking, packing and warehouse process optimisation, ongoing change projects along with leading new product implementation across pharmacy and fulfilment operations.

What you'll do

1. Working cross functionally and with NPD teams to understand upcoming projects into operations and ensure these are seamlessly integrated
2. Partner with the digital product team to coordinate system changes and to align request for changes to support operational changes / improvements
3. Act as the POC for the upcoming ERP implementation
4. Deep dive into current processes across all physical operations providing insight and improvement opportunities
5. Review, research and implement solutions design and tech enhancement, clearly documenting return of investment and overall benefit
6. Conduct detailed analysis of data available from internal systems to identify areas of opportunity
7. Create and maintain an improvement tracker - keeping up-to-date ensuring measurable benefit for each improvement is quantified and documented
8. Develop a Kaizen/5S culture with the UK Hubs operational team in conjunction with senior management team
9. Build and maintain a full set of SOPs along with other operational leaders to create a global standard for each process within the operation
10. Create visual management tools / prompts through the operation
11. Maintain the UK Hubs Training matrix to ensure compliance and regular development updates
12. Central database / source for all standard work documents, process flows, visual displays etc
13. Facilities management, work alongside site leadership to ensure fire, safety, hygiene inspections and maintained

What you'll bring to HeliosX

1. Proven PI/CI background from creation through to completion with demonstrable business impact
2. Kaizen, 5S, Prince 2, Lean Management methodology background
3. Good technical operations knowledge, with a proven track record of making a tangible and quantifiable positive difference; client cost-savings, internal cost-savings, productivity increases, process change
4. Track record of successfully working with and influencing a range of stakeholders
5. Experience reporting to senior management
6. Experience of conducting quality assessments (desirable)
7. A keen eye for detail, influencing others to ensure adherence to agreed processes and standards
8. Ability to work with minimal resource and at times, independently to create and deliver improvements
9. Data driven with the ability to master complex business problems
10. Strong data analysis skills with the ability to confidently report progress to stakeholders
11. Proven track record of working with ERP systems is a plus
12. Advanced Excel / GoogleSheet skills
13. IOSH managing safely (desirable)

Life at HeliosX

At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions!

Aside from working with our all-star team, here are the other benefits of coming on board:

1. Generous equity allocations with significant upside potential
2. 25 Days Holiday (+ all the usual Bank Holidays)
3. Private health insurance, along with extra dental and eye care cover
4. Enhanced parental leave
5. Cycle-to-work Scheme
6. Electric Car Scheme
7. Free Dermatica and MedExpress products every month, as well as family discounts
8. Home office allowance
9. Access to a Headspace subscription, discounted gym memberships, and a learning and development budget