Business Expert - Emerging Tech

H&M group; United Kingdom; On-site; GBP 40,000 - 80,000; Full time

Job description

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

Job Description

WHAT YOU’LL DO

As a Business Expert in a product team, you are accountable for making sure the product meets customer and end-user needs and brings value to the business. You work closely with product managers, engineers, product designers, and other stakeholders, focusing on pinpointing and prioritizing wanted effects for the product and how these can be realized to give business value.
You have one leg in the subject matter expertise perspective (business area) and one in the tech perspective. You are accountable for identifying needs for updated business processes or other changes in relation to end-user and customer needs and how the product is realized, and you drive these changes where needed to optimize the product and processes connected to it. You are responsible for making sure that the product meets value by taking on the change management perspective in relation to end-users and other stakeholders.

Emerging Tech is at the forefront of strategic disruption on processes and tech, exploring and implementing cutting-edge technologies to shape the future of fashion retail. Our team bridges the gap between business and technology, leveraging AI, immersive experiences, automation, and new digital capabilities to enhance customer experiences, optimize operations, and drive sustainable growth. We thrive on experimentation, collaboration, and rapid iteration to unlock new opportunities and create seamless, forward-thinking solutions for the H&M brand.

WHO YOU ARE

We are looking for people that have:

• Retail Operations & Process Knowledge – Deep understanding of in-store operations, workflows, and challenges to ensure the app meets business and user needs.
• Requirement Gathering & Stakeholder Management – Ability to collect and translate business requirements into clear specifications for development teams.
• Change Management & User Adoption – Experience in driving change, training store staff, and ensuring successful adoption of new digital tools.
• Natural point of contact, working to create understanding regarding the product purpose and plan, both within a product/between products and outside the product.

Good to have:

• Previous experience from working with Smartstore.
• Experience with Store Digitalization – Previous involvement in digital transformation projects within retail, such as mobile apps, POS systems, or endless aisle solutions.
• Data-Driven Decision Making – Ability to analyze user feedback and app usage data to drive continuous improvements.
• Agile & Product Development Collaboration – Familiarity with Agile ways of working and experience collaborating with product and tech teams.

Qualifications

• Deep skills within one or several subject matter expertise areas, and ability to communicate and explain this to various stakeholders.
• Experience from and interest in digital product development.
• Skilled in pinpointing what's needed to improve end-user efficiency, resulting in business value & customer satisfaction.
• Strong ability to contribute to solving complex functional problems within the digital product relating to the subject matter expertise.
• Ability to understand digital product development from ideation to release.
• Deep understanding in how the product is built, prioritization and impact of own and other products.
• Skilled in setting priorities by analyzing impact both from a business and tech perspective.
• Skilled in explaining why specific priorities are made due to technical implications within own and related product.
• Ability to create business case and tie it to product value proposition based on identified market opportunity.
• Strong ability to clearly express the connections between larger business goals and small backlog items for team members.
• Strong ability to align the release from quality perspective to meet end users’ expectations to achieve operational excellence.
• Skilled in networking with stakeholders and end-users at various levels.

Additional Information

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.

This is a permanent position based in London (United Kingdom), although we are open to other locations in Europe. If you feel that your experience, skills, and ambitions are right for this role, please send your resume in English (no need for a cover letter) before March 31st.

Take the next step in your career together with us. The journey starts here.

* We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.