Client Engagement Events Executive

Job Details: Client Engagement Events Executive

Full details of the job.

Vacancy: Client Engagement Events Executive (Role closed to new applications)
Vacancy No: VN766

About us
At Audley Travel, we turn careers into adventures. We're dedicated to creating unique travel experiences for our clients and fostering a dynamic, rewarding environment for our team. Join Audley and become part of a supportive community that prioritises your development. Our inclusive culture, along with competitive salaries and benefits, supports your well-being and growth.

If your passion is travel and you’re looking for a career that excites and inspires, Audley Travel is the perfect place for you. Join us to create unforgettable journeys together.

The role
As a Client Engagement Event Executive, you will be responsible for interacting with suppliers, trade partners, marketing, senior management and clients through face-to-face meetings either in the office, at suppliers’ premises or at PR events. You will keep up to date with all marketing events for the year and diarise loyalty events around these & be responsible for all staff social events from a health & safety, risk assessment, insurance and liability perspective, as well as maintaining the calendar, invitations, communications and intranet. You will also work closely with the Partnership Manager to ensure funding is offered where available. Actively collate feedback from both Client and Employee events and take this into account when planning future events.

Role responsibilities
Work with the Client Engagement Manager in planning a timetable for smaller scale client events as well as managing the calendar for virtual client events. To be responsible for the organisation and planning events with the support of your Manager and Client Engagement colleagues by:

• Closely following the Client event process
• Deciding on an event or using a brief provided by Marketing or Client Engagement Manager
• Deciding on employee attendance (inc. Senior management/directors by liaising with Executive Assistants)
• Giving regular updates to the marketing team on all planned events
• Finding and securing venues
• Deciding on client data criteria working with the CRM team – radius of event, Elite/Multi Repeat
• Using data to inform which clients would be best suited to attend the event to increase engagement
• Coordinating invitations with the CRM team and marketing to ensure good quality, engaging invites are produced to the highest standard, sent efficiently and follow the framework set by the Head of Client Experience
• Consistent upkeep of Client Event spreadsheets and data to ensure easy access for reporting purposes
• Attending and overseeing each event
• Presenting short employee briefings prior to events to clarify roles and responsibilities
• Managing client feedback post event and keeping all client profiles up to date and sharing feedback with stakeholders
• Effectively managing any budget granted for Client Engagement loyalty events and ensuring sign off for spending
• Working closely with Marketing in managing client data, guest lists and branding for client events

Employee Events
Work with the Head of Social Committee and the social committee in planning and assisting the execution of Audley Employee Social events. Support the organisation and planning of Audley Employee social events with the support of your Manager and Social Committee colleagues.

Audley Travel operates a 7-day week experience for our clients. Working with us, you can expect the majority of your time to be worked between the hours of 9:00am – 5:30pm Monday to Friday. Please note, this role will require flexibility, within reason, with regards to timings and locations for events.

Why Audley
We are committed to our employees’ quality of life and value the importance of flexibility by offering hybrid working where you can split your time between one of our wonderful offices and remotely from home or elsewhere in the UK. We ask that employees are office-based for a minimum of 3 days per week.

There’s more:

• Holiday - 25 days rising to 30 days with length of service.
• A day off for your birthday.
• A day off for volunteering to support a charity, local support group or community work of your choice.
• Private Medical Insurance and access to Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling.
• Enhanced family leave.
• Enhanced pension scheme.
• Life insurance.
• Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites.
• Gympass – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps.
• Benefits Platform – a reward scheme that gives you discounts and cashback with hundreds of retailers.

About you
You will have previous experience of working within an operational environment of a tour operator, preferably focused on F.I.T. You will have a strong customer focus with a solid understanding of the value of Audley’s Repeat and Recommend model.

Additional experience required:

• Quick to build relationships with suppliers
• Confident communicating with a wide cross-section of people both within the business and within the client base - excellent written and verbal communication skills are essential
• Reliable and discreet when dealing with confidential information
• A conscientious, tenacious and self-reliant individual who is results orientated and enjoys seeing tasks through to completion
• Comfortable interpreting statistics and providing reports
• Ability to work on projects alone and within a team
• Highly organised and proficient in prioritising workload with a methodical and systematic approach to work
• Always maintains a high level of attention to detail
• Previous experience of effectively managing budget spend
• Previous experience of completing compliance forms and tasks for events
• Previous experience of working within an event focused role is desirable

If you’re interested in this opportunity, we’d love to hear from you. Click apply and start your journey with us at Audley Travel!

We believe it's our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.

Country: United Kingdom
Location: Hybrid; London; Witney
Salary: £27,000 to £31,000 dependent on experience