Donor Experience & CRM Specialist

play TRELOTTERY; Alton; On-site; GBP 27,000 - 28,000; Full time

Job summary

A charitable organization in Alton is seeking a motivated Supporter Experience Officer. The role involves managing supporter data, delivering personalized communications, and supporting fundraising efforts. Ideal candidates will have experience with CRM systems and a passion for the organization's mission. Full and term-time contracts available. Competitive salary offered with additional benefits.

Benefits

Life insurance & Critical Illness Cover

Group Personal Pension

Occupational Health schemes

Free parking

Qualifications

• Experience working with supporter databases.
• Strong attention to detail and enthusiasm for data.
• A genuine passion for Treloar’s mission and values.

Responsibilities

• Manage supporter data and segmentation for mailings and campaigns.
• Deliver personalised thank-you messages and donor communications.
• Support donor retention by monitoring giving patterns.
• Develop supporter journeys and automated touchpoints.
• Contribute to events and fundraising campaigns.

Skills

CRM experience

Microsoft Office Suite

Attention to detail

Ability to manage workload

Collaborative approach

Education

Good level of standard education including Maths and English

Job description

A charitable organization in Alton is seeking a motivated Supporter Experience Officer. The role involves managing supporter data, delivering personalized communications, and supporting fundraising efforts. Ideal candidates will have experience with CRM systems and a passion for the organization's mission. Full and term-time contracts available. Competitive salary offered with additional benefits.