Director - Work and Family

Work + Family Director
Salary: £DOE / Car Allowance and more

Based: Hybrid. Our offices are in London and Northampton.

Bright Horizons Work Family Solutions offers a range of powerful solutions that remove obstacles and help employers – and their people – perform at their highest level.

We provide best-in-class practical support, wellbeing, and developmental solutions, supporting employers and employees with the holistic combination of work and family. With over 400 clients in the UK and more than 1,300 globally, the company provides a full range of supports including Workplace Nurseries, Back-Up Family Care, Coaching & Development, and acts as a trusted partner, provider, and advisor on employer strategies to meet companies’ objectives. This plays a key part in attracting, engaging, and retaining talented people for their clients, and the bespoke services address the practical, wellbeing, and cultural needs of organisations and individuals.

Responsibilities:

1. Responsible for the creation and delivery of the Work Family strategy, providing innovative and technological solutions to fulfil the vision for our business and clients.
2. Lead the Work Family team in a complex business environment, leveraging best practices from the wider operating environment as well as the US and International Bright Horizons teams to ensure world-class standards of service for our clients and their employees.
3. Create and develop a culture of high performance within your team, managing and improving the commercial performance of Bright Horizons as a whole.
4. Work with relevant support functions, role modelling leadership behaviour in line with our HEART principles, leading Work Family to deliver and exceed key performance indicators and business results.

Experience Requirements:

1. Previous experience in employee benefits and corporate services, with a proven record of success within a relevant sector organisation (multiple clients, locations, and multi-sector) delivering high-quality client experiences and securing YOY growth.
2. Experience working in a senior operations and growth leadership role.
3. Proven experience of increasing revenue and portfolio.
4. Experience of leading and developing high-performing teams, with a successful track record of delivering commercial targets, innovation, and service excellence.
5. Confident decision-maker, with the proven ability to build teams to support change and drive efficiencies.
6. Ability to plan and deliver strategy, using data to develop the vision and identify actions to improve performance: driving commercial outcomes and measuring the impact of initiatives and workstreams.

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