Desktop Support Engineer

Eze Castle Integration, Inc.; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading global provider of managed services is seeking a Desktop Support Engineer in London, UK. This role involves providing end-user support for Windows and Office 365 environments, resolving technical issues, and performing system maintenance. The ideal candidate will have a bachelor's degree in information technology or related field, along with 3+ years of experience. Excellent communication and prioritization skills are a must, with additional knowledge in Active Directory and basic cybersecurity concepts preferred.

Qualifications

• 3+ years of experience with Microsoft Office 365 and Windows operating systems.
• Ability to articulate technical information to non-technical users.
• Hands-on experience with desktop, laptop, and server hardware.

Responsibilities

• Resolve level 1 and 2 support cases for end-users.
• Execute basic system maintenance including software patching.
• Provide support for Active Directory tasks.

Skills

Microsoft Office 365 (O365)

Windows Server

Communication skills

Prioritization skills

Active Directory

Client VPN setup

Cyber-security concepts

Education

Bachelor’s degree in information technology

3+ years technical experience

Tools

Microsoft 365 suite

VM Ware

Azure

Job description

London, UK New City Court Ground Floor, 20 St Thomas St London, UK SE19RS, GBR

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid‑market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security, and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

The Opportunity

We are seeking an enthusiastic, personable, and qualified Desktop Support Engineer – Microsoft, Azure, O365 to join our amazing team. In this role, you will provide end‑user desktop support to multiple users running Windows, Exchange and Office 365 environments.

What you will do

• Resolve level 1 and 2 support cases and work orders associated with end‑user issues, physical and cloud infrastructure, and project related tasks.
• See the world through the eyes of the customer by setting client expectations appropriately throughout the troubleshooting process.
• Resolve incidents and requests related to, but not limited to the following: Mail Application/Office 365 issues, Client/Server Connectivity issues, Time Sensitive and VIP Workstation incidents, File Restores, Remote Access incidents (Citrix and Terminal Services), Password Resets, Networked Printer Issues to name a few.
• Execute basic system maintenance including software and operating system patching, software version upgrades and critical patch applications.
• Provide support of Active Directory such as add/remove users, password resets, Group Policy application, task scheduling.
• Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device Management (MDM).

Who you are

• Excellent communication skills with a strong ability to articulate technical information to non‑technical people.
• Excellent prioritization skills and an ability to see the world through the eyes of the customer.
• Bachelor’s degree in information technology related field, or 3+ years of equivalent combination of technical experience and education in the following:
• Microsoft Office 365 (O365)
• Microsoft Operating Systems such as Windows Server and Windows 10/11
• Installing and configuring computer hardware operating systems and applications
• Active Directory including account creation, modification and password resets
• Microsoft Office products including Outlook, Excel, Word, PowerPoint and SharePoint
• Client VPN setup and troubleshooting
• Understanding of e‑mail and spam technologies, and how messaging flows through these systems
• Basic understanding of cyber‑security concepts and technologies, such as Multi‑Factor Authentication (MFA)
• Hands‑on hardware experience with desktops, laptops, and servers
• Familiarity with file system support including permissions, sharing, backups and restores.
• Experience with cloud platforms such as Microsoft 365 suite

Bonus points if you have

• Experience with Managed Service Providers (MSP)
• Experience with VM Ware
• Experience with Azure