Customer Success Manager

Ingram Micro; Milton Keynes; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading technology company in Milton Keynes is seeking a driven Customer Success Account Manager. This role focuses on ensuring customer satisfaction and revenue retention across cloud solutions. Candidates should have experience in customer success or account management, preferably with knowledge in Cybersecurity. The position involves building strong relationships with clients, managing multiple accounts, and collaborating with various teams to enhance customer experience. Join a culture of success and growth as part of a committed team.

Benefits

Competitive base salary

Market leading incentives programme

Clear career development opportunities

Access to technology-based learning

Qualifications

• Experience in customer success, account management, or sales, with a history of supporting revenue growth.
• Knowledge and experience in Cybersecurity is highly valued.
• Ability to manage multiple accounts and build collaborative partnerships.

Responsibilities

• Serve as the main point of contact for Ingram Micro Cloud offerings.
• Build and nurture strong relationships to drive retention and account growth.
• Collaborate with other teams to deliver exceptional customer experience.

Skills

Customer Success Management

Account Management

Sales Growth

Cybersecurity

Communication Skills

Job description

Customer Success Manager page is loaded## Customer Success Managerremote type: In Officelocations: Milton Keynes, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R-113972**It's fun to work in a company where people truly BELIEVE in what they're doing!**Job Description:**Customer Success Account Manager**An exciting opportunity has arisen for a driven and customer-focused professional to join our Customer Success Team within the Cloud division. This role is pivotal in ensuring customer satisfaction, revenue retention, and business growth across our cloud solutions - building of a long-term relationship within assigned customers.**What your role as a Customer Success Account Manager will involve:*** Serve as the cloud business expert and main point of contact for all Ingram Micro Cloud vendor offerings, such as Microsoft, Google and more.* Build and nurture strong relationships to drive retention and account growth.* Develop and execute a proactive and customer specific business strategy to grow and retain the recurring revenue base within assigned customer base. Know your assigned customers’ business inside out.* Retain and grow assigned customer revenues by successfully managing subscription/end customer retention, renewal, and up-sell rates.* Become an expert & nurture growth in primary practice areas i.e. CyberSecurity, Collaboration, Productivity, or IaaS. Build customer-specific business plans for key vendor partners like Microsoft, Google, AWS and more.* Collaborate and liaise with other Ingram Micro (local & global) teams. Work closely with sales, platform success and support resources to deliver exceptional customer experience.* Serve as Voice of the Customer by soliciting and presenting business feedback to sales, vendor management and finance teams.* Develop and share best practices amongst team members to continuously improve customer experience and increase revenue & end customer retention and growth.**To set you up for success, we are looking for the following skills and experience:*** Experience in customer success, account management, or sales, with a history of supporting revenue growth.* Knowledge and experience in Cybersecurity is highly valued.* Ability to manage multiple accounts and build collaborative partnerships.* Experience navigating multi-tiered relationships with customers and service providers.* An adaptable and solution-focused mindset with excellent communication skills.* Willingness and ability to travel up to 25% of the time.* Ethical, solution-focused mindset with a commitment to teamwork, continuous learning, and shared success.* Ability to manage customer escalations and proactively address potential challenges.**We Are Ingram Micro** Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage(TM), our AI-powered digital platform, we offer what we believe to be the industry’s first business-to- consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post- sales professional support. Learn more at .**Make an application to join the team!** None of this is achievable without great people, with a complete customer focus. Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning. If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.It’s no surprise that technology powers the planet. But what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population. By joining us, you make Ingram Micro’s contribution a reality: helping businesses grow,