Customer Success Manager

Only for registered members; Milton Keynes; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading education technology company in Milton Keynes seeks a Customer Success Manager to enhance customer satisfaction and retention. This hybrid role involves managing relationships, leading onboarding projects, and using tools like Salesforce and Qlik to monitor customer success. The ideal candidate has over 3 years in customer success and strong analytical skills. Join a company that values innovation and provides comprehensive benefits, including private medical and dental insurance.

Benefits

Hybrid working model

Private Medical

Private Dental

Pension

Travel Insurance

Life Insurance

Group Income Protection

Wellbeing and Support

Maternity/Paternity Leave

Education Assistance

Qualifications

• 3+ years in customer success, account management, or related field.
• Experience with SaaS solutions and customer success platforms preferred.

Responsibilities

• Build and maintain strong customer relationships across accounts.
• Deliver training and drive adoption of tools and products.
• Manage onboarding and integration projects to ensure timely delivery.

Skills

Customer relationship management

Proficiency in ChurnZero

Financial analysis

Project management

Cross-functional collaboration

Tools

Salesforce

Qlik

Looker

Metabase

Microsoft Office Suite

Job description