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Customer Service Executive - Repairs
Abyssal S.A
Slinfold
On-site
GBP 25,000 - 35,000
Full time
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Job summary
A leading company in aviation supply and repair is seeking a Customer Repairs Executive to support the Customer Service Team. This role involves managing repair orders, liaising with vendors, and ensuring operational efficiency. Ideal candidates will have customer service experience, strong organizational skills, and a proactive approach to problem-solving. Join a dynamic team that values innovation and collaboration, with opportunities for professional development and a supportive work environment.
Benefits
Qualifications
- Experience in customer service or administrative role required.
- Strong communication and interpersonal skills needed.
- Highly organized and detail-oriented.
Responsibilities
- Support Customer Service Team Leader in daily operations.
- Manage repair orders and customer transactions.
- Drive cost savings and improve process efficiency.
Skills
Education
Tools
Job description
AJW Group is a global leader in the supply, exchange, and repair of aircraft components. We support airlines and MROs with efficient, reliable solutions to keep fleets operational. The role of a Customer Repairs Executive supports the Customer Service Team Leader with key day-to-day tasks, including raising repair orders, managing orders, and handling customer transactions to ensure smooth operational delivery.
Key Responsibilities include:
Support the Customer Service Team Leader in delivering high service standards and meeting both customer and business objectives.
Actively contribute to MRO Operations and ensure compliance with updated procedures.
Drive cost savings and process efficiency across the repair cycle.
Support the team in meeting service contracts and departmental goals.
Liaise with vendors to manage costs and improve profitability.
Assist with operational decisions and problem-solving.
Collaborate across departments to improve and implement business processes.
Work closely with Sales, SSM, and MRO teams to maximise customer opportunities.
About you
Previous experience in a customer service or administrative role.
Strong communication and interpersonal skills, with the ability to work effectively across teams.
Highly organised with strong attention to detail and the ability to prioritise in a fast-paced environment.
Confident in decision-making and problem-solving to support daily operations.
Comfortable using Microsoft Office and internal business systems.
Proactive and adaptable, with a focus on continuous improvement.
Desirable: Experience within the aviation industry or supply chain/logistics environment.
Desirable: Knowledge of repair order processes and vendor cost management.
About us
At AJW, we’re more than just a business—we’re a global team shaping the future of aviation. We connect, supply, and deliver to keep the world moving, and we invest in the people who make it happen. When you join us, you’ll be part of an innovative, supportive, and inclusive workplace where you can grow and thrive. Here’s what we offer:
A team fun budget to bring colleagues together.
Free access to LinkedIn Learning to support your development.
Opportunities to take part in charity events, volunteering, and community projects.
A modern office with an onsite gym, bike-to-work scheme, and a great restaurant.
A discretionary bonus and private healthcare.
Relocation support if you're moving closer to our HQ.
We encourage five days a week in the office to strengthen teamwork, collaboration, and development. However, we understand personal circumstances vary, and we support flexibility where needed. Some roles may require more in-office presence to meet business needs, but we’re committed to finding the right balance for our team.
Watch the video below to discover who we are, what we do, and why AJW could be the perfect place for your next career move.
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