Customer Service Adviser

Dynamo; Polegate; On-site; GBP 1,000; Full time

Job summary

A leading company in wellness and fitness services is seeking a Customer Service Adviser. This entry-level position involves delivering excellent customer service, processing orders, and ensuring customer inquiries are resolved efficiently. Ideal candidates will possess strong communication skills and a methodical approach to their work.

Qualifications

• Experience dealing with customers in a fast-paced environment.
• Used to working with digital contact platforms.
• Competent in using Microsoft Office 365.

Responsibilities

• Answer all contact via email, phone, and live chat promptly.
• Ensure customer account information is accurately recorded.
• Support the Customer Service Team in engaging with customers.

Skills

Excellent verbal and written communication skills

Attention to detail

Time management skills

Team player

Ability to use own initiative

Tools

Microsoft Office 365

Job description

3 months ago Be among the first 25 applicants

This range is provided by Posturite Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

The Role

The Customer Service Adviser role is a fast paced and varied position. You will have a desire to always deliver excellent customer service, to provide support and be able to process customer orders and enquiries accurately and efficiently. You will be providing support and guidance to internal and external customers to achieve a swift resolution.

Key Responsibilities

Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.

• Answer all contact via email, phone and live chat promptly ensuring accurate information is provided and the customer’s enquiry is resolved professionally or where necessary directed to the appropriate department.
• Regularly update customers on the progress of their enquiry until completion.
• Ensure customer account information is accurately recorded on the required systems.
• Ensure orders are processed with accuracy and in a timely manner.
• Liaise with other internal departments as required to ensure any appropriate information is communicated to customers and field management.
• Accurately process returns, credits and replacement orders in line with company policy.
• Monitor and clear Back Order and Returns to ensure deadlines are met.
• Promptly respond to enquiries from Account Managers, finding a resolution or where appropriate directing their enquiry to the relevant department.
• Support the Customer Service Team in engaging and building strong relationships with customers and Posturite staff through regular communication.
• Complete all expected daily individual tasks allocated to you by your manager and support the customer service team in achieving all objectives.
• Follow policies and procedures consistently and diligently, reporting any breach to your team leader
  
  

What You Will Bring

• A Team Player focussed on providing the best outcomes for all clients
• Close attention to detail
• Accurate and fast keyboard skills
• Excellent verbal and written communication skills
• Methodical approach resulting in minimal errors
• Strong organisation skills
• Ability to use own Initiative
• Excellent time management skills
• A desire to provide a quick resolution to any outstanding issues
• An upbeat attitude contributing to a positive environment to work within
  
  

Essential

Technical Skills, Knowledge & Experience:

• Experience of dealing with customers in a fast-paced environment
• Used to working with digital contact platforms (phones and live chat)
• Competent in using Microsoft Office 365
• Excellent level of verbal and written communication
  
  

Posturite is the UK’s leading provider of ergonomic solutions. We have been providing specialist DSE assessments, services and solutions for more than 30 years. Posturite help thousands of people and clients improve the health, happiness and productivity through a range of solutions including DSE assessments, ergonomic product provision, furniture, and a range of Enablement assessments and training to assist individuals.

Not only do we work directly with individual customers and end users, we also work with a diverse range of clients from the public and private sector, including many charities. We are proud to assist over 75% of FTSE 250 companies and 50% of central government organisations.

Our employees have a wealth of experience, with individuals who can offer case management for musculoskeletal, disability and other specialist areas. We provide over 20,000 assessments per year to all parts of the UK, this includes traditional DSE assessment but also offer a range of enablement assessments in areas such as visual or hearing impairments, dyslexia, dyspraxia, and all neurodiverse conditions.

The Mill,

Station Road

Berwick

East Sussex

BN26 6SZ

Boma Hart

07500 332 147 or 0345 345 0010

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Wellness and Fitness Services

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