Customer Experience Lead - Flexible Hours & Growth

Housing Diversity Network; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A community-focused housing organization in Leeds is seeking a passionate Customer Experience Officer to join their team. This role involves managing and developing high-quality customer experience services. The ideal candidate will have excellent problem-solving skills, clear communication abilities, and a collaborative mindset. Working 37 hours per week, this position is fixed-term until June 2026, offering a competitive salary along with additional benefits such as annual leave and a health cash plan.

Benefits

26 days annual leave (rising to 31 after 3 years)

Birthday leave

Occupational pension

Health cash plan

Flexible benefits pot

Funding for qualifications and learning events

Qualifications

• Candidate should enjoy problem-solving and triage issues quickly.
• Must communicate clearly and empathetically with customers.
• Maintain professionalism while balancing fairness and policy compliance.
• Build strong relationships across service areas and with stakeholders.
• Log information accurately and track actions to completion.
• Be eager to learn from complaints to improve services.

Responsibilities

• Deliver and manage customer experience and involvement services.
• Coordinate activities within the team and with external stakeholders.
• Ensure customer feedback is turned into actionable improvements.

Skills

Problem-solving

Clear communication

Professionalism

Collaboration

Attention to detail

Continuous improvement mindset

Job description

A community-focused housing organization in Leeds is seeking a passionate Customer Experience Officer to join their team. This role involves managing and developing high-quality customer experience services. The ideal candidate will have excellent problem-solving skills, clear communication abilities, and a collaborative mindset. Working 37 hours per week, this position is fixed-term until June 2026, offering a competitive salary along with additional benefits such as annual leave and a health cash plan.