Customer and Trading Manager - Convenience

Sainsbury’s Group; Worthing; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK retail company is looking for a Customer and Trading Manager in Worthing. The role involves managing store operations, delivering excellent customer service, and leading a team. Candidates should have a track record in line management within a fast-paced environment and a strong focus on KPIs. Benefits include a discount card, annual bonuses, and generous leave entitlements.

Benefits

10% discount card at Sainsbury's after four weeks

Annual bonus scheme

Free food and hot drinks for colleagues

Generous holiday entitlement

Pension matching contributions

Share scheme

Wellbeing support services

Cycle to Work scheme

Special offers on memberships and vouchers

Qualifications

• Previous line management experience in a fast-paced environment.
• Ability to deliver KPIs and coach a team in customer service.
• Experience in addressing performance issues and managing employee relations.

Responsibilities

• Manage daily store operations and team performance.
• Ensure efficient customer service and task completion.
• Lead operations independently in the absence of senior management.

Skills

Operational leadership

Customer service

Performance management

Team motivation

Job description

Overview

Customer and Trading Manager - Convenience

Responsibilities

• Working closely with a small team of managers to make sure the store runs like clockwork every day.
• Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop.
• Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• Where we have close knit networks of convenience stores it may mean that you need to help another store now and then.

What makes a great Customer & Trading Manager

• Previous line management responsibilities in a fast-paced, operational environment.
• Provides brilliant customer service, and coaches a team to do the same.
• Delivers KPIs or other performance indicators.
• Can manage disciplinaries, performance issues or other similar employee relations issues.
• Leads operations and comfortable doing this alone in the absence of more senior management.

Essential Criteria

• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
• Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
• Has managed employee relations issues, including performance and absence management.

Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Finance and Sales
• Industries: Retail
• Location: Worthing, England, United Kingdom

Benefits

• Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
• An annual bonus scheme based on our, and your, performance.
• Free food and hot drinks provided for Colleagues in all our stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension – we’ll match 4-7.5% of your pension contributions.
• Sainsbury’s share scheme – build up an investment at discounted rates.
• Wellbeing support – access to emotional support, counselling, legal and financial advice.
• Colleague networks – link with like-minded people to help fulfil your potential.
• Cycle to Work scheme – hire a bike and cycling equipment, with tax and NI benefits.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

Inclusive workplace

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. We provide resources to help colleagues understand and support their role and their team effectively. Our internal networks seek to ensure true representation for everyone and remove barriers. We offer development opportunities, including mentorship, training, and career progression pathways, and celebrate diversity through initiatives and events. If you would like to learn more about our commitment to inclusivity, please take a look here.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.