Customer Advisor

Stellantis group; Coventry; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive manufacturer in Coventry is seeking an experienced Customer Advisor. The role involves clear communication with customers and colleagues, proposing and selling services, and managing invoices and payments. Candidates should have a strong customer service orientation and be proactive in adopting digital processes. This position offers a competitive salary and a wide range of employee benefits including company car scheme and generous pension contributions.

Benefits

Company car scheme

Employer pension contribution up to 7%

Annual leave 22 days (26 with service)

Exclusive retail discounts

Enhanced maternity, paternity and adoption leave

Employee assistance program

Qualifications

• Experience in customer service or automotive industry preferred.
• Ability to communicate effectively with colleagues and customers.
• Proactive in adopting new processes and technologies.

Responsibilities

• Communicate clearly with customers and colleagues.
• Propose and sell additional services through Vehicle Health Checks.
• Estimate repair costs and provide updates to customers.
• Prepare invoices and handle payments.

Skills

Clear communication

Familiarity with digital systems

Sales skills

Customer service orientation

Job description

Overview

Manufacturer owned dealership opportunity.

We are looking for an experienced automotive Customer Advisor.

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.

Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.

Role Description / Responsibilities

• Communicate clearly with customers & colleagues.
• Adopt new digital systems and processes as part of our digitalisation strategy.
• Propose and sell-up the additional work advised through the Vehicle Health Check process.
• Quote & sell Service Plans to retain customers to the group.
• You will also be the go-to person when the customer wants us to:
• Estimate repair costs and times.
• Resolve any concerns when we suggest repairs.
• Inform and update them on progress or additional works needed.
• Prepare and explain invoices and take payments.

What the role offers

• Company Car Scheme: Access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included.
• Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
• Pension: Generous employer pension contribution of up to 7%.
• Annual Holiday: 22 days of annual leave, increasing to 26 with continued service, plus bank holidays.
• Reward Gateway: Access our comprehensive discount portal with deals to help you save.
• Family-Friendly Policies: Enhanced maternity, paternity, and adoption leave provisions.
• Employee Assistance Programme: Counselling and wellbeing resources.
• Occupational Health: Support for physical, mental and social well-being.
• Personal Accident Insurance: Worldwide personal accident cover.
• Training Opportunities: Training initiatives and e-learning resources.
• Shared Incentive Plan: Opportunity to invest in the Stellantis Group through our plan.
• Health Cash Plan: Coverage for daily health expenses.
• Paid sick leave upon completion of probation.

Company context

Stellantis & You is an integral division of Stellantis, a premier global automotive manufacturer with brands including Abarth, Alfa Romeo, Citroën, DS, Fiat, Fiat Professional, Jeep, Peugeot, Leapmotor and Vauxhall. We offer a competitive salary and benefits package and are committed to fostering individual growth and recognising hard work, flexibility, and commitment.

Apply for this role

Application steps typically include:

• CV (PDF or Word format) upload
• Eligibility to work in the UK: Yes/No
• Full driving licence: Yes/No
• How did you hear about us
• Name of Employee / Name of Agency (if applicable)
• Consent to contact preferences (Telephone / Email / SMS)
• Privacy policy information and data rights

Benefits of a career with Stellantis &You UK

We offer a diverse range of benefits to support your well-being and development:

• Company car scheme – up to two vehicles
• Employer pension contribution up to 7%
• Annual leave 22 days (26 with service) plus bank holidays
• Exclusive retail discounts via Rewards Apps
• Enhanced maternity, paternity and adoption leave
• Employee assistance program