CCaaS Solutions Engineer — AI-Powered Contact Center

Newspaper WordPress; Scarborough; On-site; GBP 42,000 - 54,000; Full time

Job summary

A prominent financial institution seeks a Solution Engineer to design and implement Contact Centre as a Service (CCaaS) solutions. The ideal candidate will have expertise in architecting innovative technologies to enhance customer experiences. Responsibilities include collaborating with teams, evaluating platforms like Genesys Cloud, and integrating AI tools to improve service delivery. This role requires strong analytical skills and the ability to translate business requirements into technical solutions. Flexibility in working style and a commitment to diversity and inclusion are emphasized.

Benefits

Competitive Rewards program

Flexible vacation

Community engagement opportunities

Qualifications

• Must have proven experience as a Solution Engineer focused on CCaaS.
• Strong knowledge of cloud computing principles and architectures.
• Ability to work in a fast-paced, dynamic environment.

Responsibilities

• Design and implement CCaaS solutions including AI technologies.
• Collaborate with cross-functional teams to gather requirements.
• Evaluate and select appropriate CCaaS platforms and technologies.

Skills

CCaaS expertise

AI integration

Analytical skills

Communication

Education

Bachelor's degree in Computer Science

Tools

Genesys Cloud

NLP techniques

Agile methodologies

Job description

A prominent financial institution seeks a Solution Engineer to design and implement Contact Centre as a Service (CCaaS) solutions. The ideal candidate will have expertise in architecting innovative technologies to enhance customer experiences. Responsibilities include collaborating with teams, evaluating platforms like Genesys Cloud, and integrating AI tools to improve service delivery. This role requires strong analytical skills and the ability to translate business requirements into technical solutions. Flexibility in working style and a commitment to diversity and inclusion are emphasized.