Business Operations Manager

Peterborough First group; Peterborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local council is seeking a dedicated Business Operations Manager to lead operations and enhance customer service. Responsibilities include managing client relationships and ensuring quality. The ideal candidate has a strong financial management background and experience in engineering or manufacturing. This role offers generous annual leave, sick pay, and development opportunities.

Benefits

Generous annual leave starting at 25 days

Payable sick leave

Employee Benefits Platform access

Car lease scheme

Paid volunteering hours

Qualifications

• Proven experience in financial management.
• Experience building sales and ensuring quality for existing customers.
• Ability to understand technical drawings.

Responsibilities

• Act as the first point of contact for customers and drive new business.
• Ensure correct and timely pricing.
• Liaise with customers to uphold quality standards.

Skills

Financial management

Sales building

Understanding technical drawings

Attention to detail

Team player

Positive attitude

Job description

Business Operations Manager

Peterborough City Council

Westcombe Engineering is seeking a dedicated and technically strong Business Operations Manager to play a key role in our precision engineering team. You will head the operations of the company, ensure positive customer service at all times, build our client base, and grow Westcombe sustainably.

Key Responsibilities

• Be the first point of call for customers and drive new business.
• Ensure pricing is completed correctly and in a timely manner.
• Liaise with customers to ensure adherence to excellent quality standards.
• Carry out billing in a timely manner to keep budgets up to date.
• Collaborate with production planners, engineers, and quality teams to meet deadlines and maintain workflow.
• Uphold safety standards, maintain clean and orderly workstations, and support continuous improvement.

Qualifications

• Proven experience in financial management.
• Experience building sales and ensuring quality for existing customers.
• Ability to understand technical drawings.
• Strong attention to detail and commitment to quality.
• Positive attitude and willingness to learn and support others.
• A team player who takes pride in their work.
• Experience in precision engineering or manufacturing environment preferred (training will be provided).

Benefits

• Generous annual leave starting at 25 days + bank holidays.
• Payable sick leave and local government pension scheme.
• Access to Employee Benefits Platform for discounts, Cycle to Work, Home & Electronics schemes.
• Option to buy up to 10 days additional annual leave (pro-rata).
• Car lease scheme.
• Flexible bank holiday arrangements.
• Additional Voluntary Contributions to pension with tax and NI savings.
• Development opportunities including apprenticeships.
• Paid volunteering hours each year.
• Access to equality, diversity and inclusion network.
• Employee Recognition Awards.

Equal Employment Opportunity

We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. If you are disabled and require reasonable adjustments during the application or interview process, please contact [e-mail] and we will work with you to meet your needs.

Seniority Level

• Mid-Senior level

Employment Type

• Full-time

Job Function

• Management and Manufacturing