B2B Client Operations Manager — Scale Wholesale Partnerships

Vivobarefoot ltd.; Lye Cross; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A regenerative footwear company in the United Kingdom is seeking a B2B Client Operations Manager to optimize the experience for wholesale partners. You will manage the order lifecycle, work cross-functionally, and drive process improvements. Ideal candidates will have 2+ years in customer service with B2B experience. This full-time role offers hybrid working, competitive salary, and numerous benefits including 25 days holiday and private medical coverage.

Benefits

25 days’ holiday + 4 wellbeing/volunteering days

Private medical & mental health cover

Annual personal growth fund up to £1,000

Free seasonal footwear and discounts

5% matched pension and travel allowance

Qualifications

• 2+ years in Customer service or sales support, ideally in retail or footwear.
• Experience working with B2B customers in a retail or wholesale environment.
• Calm under pressure and focused on details.

Responsibilities

• Key point of contact for B2B client support and relationship management.
• Oversee the full order lifecycle from entry to shipping, returns, and invoicing.
• Drive process improvements and develop SOPs for scaling operations.
• Track performance metrics and present data-driven insights.

Skills

Customer service experience

Experience with B2B customers

Organizational skills

Detail-oriented

Collaborative mindset

Tools

NetSuite

SAP

Job description

A regenerative footwear company in the United Kingdom is seeking a B2B Client Operations Manager to optimize the experience for wholesale partners. You will manage the order lifecycle, work cross-functionally, and drive process improvements. Ideal candidates will have 2+ years in customer service with B2B experience. This full-time role offers hybrid working, competitive salary, and numerous benefits including 25 days holiday and private medical coverage.