Andover Library - branch volunteer

Unity Online; Andover; On-site; GBP 10,000 - 40,000; Full time

Job summary

A local library service in Andover seeks volunteers to enhance customer experience and support library operations. As a Library volunteer, you will welcome visitors, assist with the use of facilities, and help maintain library order. Your role will also involve contributing to events and promotions that foster community engagement. This is an opportunity to give back to the community and make a positive impact in people's lives.

Qualifications

• Ability to interact warmly with the public.
• Willingness to assist with library operations and events.

Responsibilities

• Welcome and assist customers for optimal service.
• Support library staff in daily operations.
• Help promote library events.

Job description

A branch volunteer helps customers to get the most out of their local library and makes a positive difference in people’s lives

This customer‑facing role plays an important part in supporting access to Hampshire’s Library Services and is a great way of giving something back to your local community. As a Library volunteer you will become a valued member of the team, helping customers to get the most out of their local library and making a positive difference in people’s lives.

As a Library volunteer you will be involved in a wide variety of tasks and activities which may include:

Helping customers by

• Welcoming and interacting with the public to ensure all visitors have the best possible service
• Assisting customers to collect reserved items, access the online catalogue, and use the self issue and return facilities, referring complex queries to staff
• Assisting customers to log on to the public IT terminals and access the programs available, referring complex needs to staff
• Passing customer enquiries that require access to staff systems such as Spydus and the PN booking system to library staff to resolve

Supporting library staff by

• Assisting with the packing and un‑packing of deliveries, shelving returned items, and keeping the library tidy and in good order
• Maintaining displays of leaflets and notices supplied by staff so they are kept tidy and up‑to‑date
• Working within Hampshire County Council’s health and safety guidelines and supporting the implementation of evacuation

Contributing to Library events and activities by

• Assisting with events and promotions such as story or rhymetime sessions or learning in libraries