Account Manager

GFL Environmental Inc.; Greater London; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading environmental services company is seeking an Account Manager for its London office. The ideal candidate will have 2-4 years of experience in CRM and customer engagement, alongside strong organizational and communication skills. In this collaborative role, you will own projects end-to-end, ensuring alignment with customer goals and KPIs while working closely with senior team members. The position offers hybrid work flexibility and an opportunity to contribute to impactful customer experiences.

Qualifications

• 2-4+ years of agency experience in CRM, loyalty, digital marketing or customer engagement.
• Experience collaborating with technical partners or marketing automation teams.
• Ability to simplify complexity for clients and internal teams.

Responsibilities

• Work with senior team members to align work with CRM strategy and customer goals.
• Own projects from start to finish in a busy team environment.
• Ensure effective collaboration and communication across teams.

Skills

CRM channels knowledge

Collaborative skills

Communication skills

Organizational skills

Microsoft Office proficiency

Job description

**Role:**Account Manager **Location**: London/Hybrid We’re looking for a proactive, organised and collaborative **Account Manager** to work on one of our flagship CRM & Loyalty accounts. This role is ideal for someone who enjoys owning projects end to end, thrives in a busy team environment and is passionate about delivering meaningful, insightdriven customer experiences. **Key Responsibilities** Work with senior team members to ensure all work aligns to wider CRM strategy, customer goals and KPIs. **Experience & Skills** 2–4+ years of agency experience in CRM, loyalty, digital marketing or customer engagement. Strong knowledge of CRM channels (especially email, SMS and app journeys). Experience collaborating with technical partners, CRM delivery agencies or marketing automation teams is highly desirable. Excellent communication skills — able to simplify complexity for clients and internal teams. Highly organised with exceptional attention to detail and the ability to manage multiple workstreams. Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint, Teams). Ambitious and keen to learn, grow and progress within the role and agency. You take ownership of outcomes rather than sticking narrowly to your role. You willingly step in, collaborate and help drive projects forward — ensuring the work succeeds, not just your part of it. You’re not afraid to explore, try new approaches or inject creative thinking into everyday tasks — even when deadlines are tight.*Here at Havas helia across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.*Founded in 1835 by Charles-Louis Havas, Havas is one of the world’s largest global communications groups, with more than 23,000 people in over 100 countries sharing one single mission: to make a meaningful difference to brands, businesses, and people. Havas has developed a fully integrated model covering all communications activities. The teams of the three business units, Creative, Media and Health & You, work together with agility and in perfect synergy to offer clients tailor-made, meaningful, innovative and entertainment-oriented solutions that support them in their positive transformation. **Life at Havas**We take great pride in our Havas family. They bring many unique personalities, perspectives and passions to their work. Collaboration is at the core of how we operate, and Havas Villages are the homes we work in. We encourage our people to take advantage of our many opportunities to learn and grow. Through local agency training sessions, our unique global and development programs, we offer our people endless opportunities to explore. **Havas Creative Network**At Havas, we believe creativity isn’t just a description of our business, it is part of our agencies’ DNA. We bring together some of the industry’s most creative and accomplished agencies. By combining creative expertise with the strategic and innovative power of our Villages, we can build seamless teams around the individual needs of each of our clients. **Havas Media Network**We create the best media experience, capitalizing on the most meaningful media to build more meaningful brands. We know how to connect a client with their target audience – in the context of where they are, through the content they pay attention to. We deliver this expertise through the Mx System, our global operating methodology and strategic planning process, that creates value for our clients by turning consumer intelligence into clear growth targets, aligning stakeholders and KPIs, and measuring the impact of media experiences. **Havas Health**Driven by human purpose and focused on the betterment of humanity through health, Havas Health & You leverages a global collection of experts and individuals to help people everywhere live healthier lives. With a spirit rooted in innovation, creativity, and education, we are dedicated to delivering consistent excellence and groundbreaking work.