Account Executive Web & eCommerce

IDHL Group; Leeds; On-site; GBP 30,000 - 40,000; Full time

Job summary

A digital agency in the UK is seeking a dynamic Account Executive to manage client projects and support account management efforts. A successful candidate will demonstrate strong organizational skills and excellent communication abilities, helping to build and maintain customer relationships. This role offers the potential for career development in a fast-paced environment, with responsibilities including project planning and scheduling. A valid driving license is required, and the position is set to begin in April 2026.

Qualifications

• Extremely organized with experience delivering high levels of customer service.
• Excellent communication skills to develop and maintain customer relationships.
• Ability to prioritize time and workload to meet deadlines.

Responsibilities

• Managing smaller scale projects and retainers.
• Creating project plans for clients.
• Supporting client relationships.

Skills

Customer service

Advanced communication

Organizational skills

Team collaboration

Initiative

Computer-based business systems

Job description

Who are IDHL?

At IDHL, we’re more than a digital agency; we’re a strategic partner to ambitious brands, helping them accelerate growth in the digital economy.

Our expertise is delivered through three core divisions: Performance, Web & eCommerce, and Intelligence— all working closely together to create impact across channels.

We’re also home to Fostr, a Shopify Plus agency for luxury and lifestyle brands, and The MTM Agency, specialists in integrated marketing and audience engagement.

What connects it all is our focus on outcomes, not just outputs. We back each other, take pride in what we do, and make sure the way we work works for everyone.

Your role as Account Executive:

IDHL is seeking a dynamic, client‑facing Account Executive to play a pivotal role in the growth and development of its client portfolio.

The Account Executive will work as part of the Account Management team and the Projectflatten Management team and is responsible for delivering proactive account management and project‑management support to nominated clients, Account Managers and Project Managers.

This role is scheduled to begin in April 2026.

Main Accountabilities:

• Managing587 smaller scale projects and retainers
• Creating project plans
• Managing revenue
• Scheduling internal resource
• Managing flow of work through production
• Preparing statements of work and meeting small targets
• Supporting client relationships
• Working with the Project Management Team on scheduling requests
• Shadow both AM/PM on a larger scale complex build式>

Person Specification:

We are looking for someone with a keen eye for detail, who is passionate, creative, proactive and ambitious with enthusiasm and the determination to succeed_cols. This role has huge opportunity with the potential for career development in a rapidly growing business with exciting plans for the future.

Key Qualifications & Attributes:

• Be extremely organized with experience delivering high levels of customer service
• Advanced communication skills and an ability to develop, nurture, and maintain customer relationships, building confidence and satisfaction to encourage repeat business
• Ability to work with minimal supervision and to plan and prioritize your own time and workload to ensure all deadlines and deliverables are met on time and to the required standard
• Positively contribute to a team‑working environment, providing ideas and support to colleagues, building strong working relationships with the wider team and understanding internal roles and responsibilities
• Knowledge and experience in the use of computer‑based business systems appropriate to the sales, marketing, and account management functions
• Able to work in a fast‑paced, dynamic environment and use high levels of initiative to deliver results
• Full, valid driving license