Account Director (Agency Team)

Connect Management; City of London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading creator agency in London is seeking an experienced Account Director to manage key client accounts. This role involves driving strategic influencer marketing campaigns, building client relationships, and leading a team to ensure campaign success. The ideal candidate has over 6 years of experience and strong expertise in the influencer space. The position offers an excellent opportunity to shape the future of client relationships in a fast-growing agency.

Qualifications

• 6+ years of experience in account management or client services within an influencer, social, or creative agency.
• Proven experience leading large-scale campaigns with measurable results.
• Deep understanding of influencer culture, creator partnerships, and social media trends.

Responsibilities

• Lead a portfolio of key client accounts and drive strategy.
• Build long-term relationships with senior client stakeholders.
• Oversee full campaign lifecycle from selection to delivery.
• Use data and insights to evaluate campaign performance.
• Manage account financials including forecasting and profitability.

Skills

Account management

Client services

Influencer marketing

Communication

Budget management

Job description

Connect Management is one of the UK’s fastest-growing creator agencies, and we're looking for an Account Director to join our agency team and lead a portfolio of key client accounts. If you want to play a key role in shaping the future of our client relationships, we want to hear from you!

Location: Connect Management Ltd, Unit 4, 100 Villiers Road, London, NW2 5PJ
Level: Senior (6+ years of experience)
Job Type: Full Time (On Site - In Office)
Salary: DOE

About Connect

Connect Management is a leading social‑first creator agency representing over 150 talents. We’ve built best‑in‑class experiences for our clients and are leading a new generation of industry disruptors. At Connect, we create game‑changing social strategies and attention‑grabbing content. We build strategic connections between the world’s biggest brands and the world’s most relevant social‑first talent. With our speed, scale, and expertise, we’re the all‑in‑one agency that delivers results. We launched Connect Agency – a full‑service creator marketing agency delivering end‑to‑end campaigns, from strategy to execution. Today, we partner with talent globally, going beyond the Connect Management roster to find the right creators for every brand and brief.

About The Role

As an Account Director, you’ll lead a portfolio of key client accounts – driving strategy, delivery, and growth. You’ll be a trusted partner to senior clients, overseeing best‑in‑class influencer campaigns that deliver measurable impact. You’ll inspire and develop your team, collaborate across departments, and play a key role in shaping the future of our client relationships.

Key Responsibilities

• Build trusted, long‑term relationships with senior client stakeholders.
• Act as a strategic advisor, translating client goals into bold, effective influencer marketing strategies.
• Proactively identify opportunities for innovation, optimisation, and growth.
• Partner with strategy and creative teams to craft high‑impact influencer campaigns.
• Oversee the full campaign lifecycle – from influencer selection to content delivery and reporting.
• Ensure campaigns are delivered on time, within scope, and on budget.
• Use data and insights to evaluate performance and inform future work.
• Provide coaching and feedback to help the team thrive.
• Champion collaboration across departments to drive consistency and excellence.
• Manage account financials including forecasting, budgeting, and profitability.
• Contribute to process improvements that enhance delivery and client satisfaction.
• Identify opportunities to expand client relationships and drive account growth.
• Collaborate with the new business team on proposals and pitches.
• Stay ahead of creator trends and platform innovation to keep our clients leading the conversation.

Requirements

• 6+ years of experience in account management or client services within an influencer, social, or creative agency.
• Proven experience leading large‑scale campaigns with measurable results.
• Confident communicator and strong presenter who builds trust with clients and teams.
• Commercially minded with experience managing budgets and forecasting revenue.
• Deep understanding of influencer culture, creator partnerships, and social media trends.

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