Supplier Enrolment Specialist - French speaking

OVERVIEW:

An exciting opportunity to work within the Managed Sales Team – providing multi-channel (phone/email/letter) and multilingual (English & French) enrolment services on behalf of Tungsten Automation and the blue-chip buying organisations that use Tungsten Automation’s Invoice Automation services. Tungsten Automation handles communications from Buyers to their suppliers regarding their enrolment to Tungsten Network, updating customer details (address, payment methods, etc.), handling initial queries and general policy or customer enquiries.

The Supplier Enrolment Specialist will be required to interpret the business needs and form a consultative sell and then apply the solution, manage a contact strategy, and manage/extend their own pipeline in order to achieve set targets.

Key Responsibilities:

1. Contact each new supplier lead within 2-8 working days.
2. Provide professional advice on which service to register for.
3. Professionally represent Tungsten Automation, as well as the outstanding buyers (end clients) we represent and enrol on behalf of, with strong verbal and written communication skills.
4. Determine the correct supplier contact / decision maker.
5. Handle objections.
6. Upsell additional / higher value services.
7. Provide notes following each interaction (these notes will be visible to the Tungsten Management and End Client).
8. Update the CRM with gathered notes and account/contact details.
9. Ensure suppliers “go live” on the network post registration.

Note: While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.