Application Expert Mass Spectrometry (d/m/f)

Roche; Meylan; Sur place; EUR 45 000 - 70 000; Plein temps

Résumé du poste

Roche is seeking a skilled Application Expert with mass spectrometry experience to join their team in Meylan, France. This role involves providing customer support and training on Roche's Mass Spectrometry analyzer, ensuring high-quality care in medical analysis environments. If you are passionate about transforming patient lives and possess the required expertise, apply now and make an impact in healthcare.

Qualifications

• Experience in medical or technical environments focused on mass spectrometry and/or liquid chromatography.
• Fluency in both French and English is mandatory.
• Proficient in building productive customer relationships.

Responsabilités

• Handle customer and staff inquiries through various communication methods.
• Troubleshoot remote failures and manage complex complaints.
• Conduct trainings on the new Roche Mass Spec analyzer.

Connaissances

Communication

Problem-solving

Intercultural collaboration

Formation

Bachelor's/Master's Degree in natural sciences

Description du poste

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Location: Meylan, France

At Roche, we are passionate about transforming patients’ lives and we are fearless in both decision and action - we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigour, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow.

We are united in our commitment to providing exceptional care and celebrating authenticity while embracing and celebrating our differences. Although we are all unique individuals, our curiosity and passion for delivering the highest quality care unites us. Come join us at Roche, where our mission is fueled by inclusion. Your journey begins now!

We are building a team of ‘Mass Spectrometry Service Experts’ - technicians and scientists - who will be responsible for the customer support of our new Mass Spectrometry analyzer. This international team will do the cross-country support remotely and on-site in Europe and Middle East. Do you feel the passion, and would you like to be part of this new exciting journey?

Purpose:

We are currently seeking a highly skilled and experienced Application Expert with mass spectrometry (MS) experience and/or liquid chromatography (LC) knowledge to join our international team. As an Application Expert, you will be responsible for providing comprehensive cross-border support to our customers in hospitals and commercial laboratories and to our field service colleagues in Europe and the Middle East. This role involves remote- and on-site service activities including handling inquiries, troubleshooting failures, conducting trainings, and ensuring information and knowledge transfer.

Main Responsibilities:

• You will handle customer and staff inquiries through phone, digital tools, and written communication.

• You will identify and troubleshoot failures remotely and manage complex complaints.

• You conduct customer and staff training on the new Roche Mass Spec analyzer.

• You support product updates, launches and monitoring.

• You perform different on-site service activities (e.g. installations, maintenances and modifications) and troubleshoot complex failures

Who you are:

• Bachelor's/Master's Degree in natural sciences (e.g., biology, chemistry)

• Extended experience in the medical or technical environment, with focus on quantitative mass spectrometry and / or liquid chromatography

• Strong application knowledge in medical analysis systems and quality assurance; IT knowledge (connections and network) and engineering experience are appreciable

• Excellent communication capability and ability to work effectively in an intercultural team environment; high conflict resolution skills

• Proficiency in building productive customer relationships within a complex matrix environment

• Proficient/advanced problem-solving skills and ability to work under pressure.

• Fluency in both French and English is mandatory

• Flexible approach to work and travel to and around Europe and the Middle East, based on European working hours
  

Availability to travel up to 25% of the time.

You are based in our Regional Customer Support Center in Meylan (France).

If you are a highly motivated and experienced Mass Spectrometry Application Expert with a passion for providing exceptional customer support and possess the necessary applicative expertise, we would love to hear from you. Be part of the future, join our team and contribute to our mission of making a difference in the lives of patients and healthcare professionals.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.