ALEXANDER MCQUEEN - Team Manager (F/H) - CDI

ALEXANDER MCQUEEN - Team Manager (F/H) - CDI

Alexander McQueen - Regular
Serris - France

Job Family Group Description - Sales / Omni-Channel: Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description - Store Management: Oversees and guides the stores to ensure a unique customer experience. Manages the relationship between clients and sales team. For the customer, this is the visible face of the brand.

Sub-Job Family Description - Department/Floor Manager: Manages every operation in the department or on the floor to guarantee a unique customer experience. Collaborates with store manager and assistant store manager in smooth running of operations, loss prevention compliance, human resources management and visual merchandising presentation.

The Role

We are looking for 1 Team Manager for our store in La Vallée Village. The Alexander McQueen Team Manager will be responsible for maximizing team performance to achieve store targets and goals with a strong focus on people management and development. Working on the shop floor, taking ownership for leading and inspiring the team. Empowering and equipping the team to deliver exceptional service culture and client experience.

Key Accountabilities

Leading the business:

• Support the Store Manager to develop and implement business plans, through the analysis of the department’s performances and proposal of relevant action plans.
• Drive performance of the team to exceed financial targets and maximize sales performances and contribution to support the success of the entire store.
• Together with the Store Manager, represent the Company within the local market, identifying opportunities to increase foot flow, attracting new Clients, and building loyal relationships with the brand.
• Monitor the performance of the assigned team categories and proactively propose action plans to reach the targets.
• Ensure the team develops a full product knowledge through specific training, while making sure they are aware of market trends and competitors.
• Collaborate with local / regional corporate functions on Product, VM, CRM to maximize sales in line with House guidelines.

Client Experience:

• Lead and inspire the team on executing superior client experience both on shopfloor and during client appointments.
• Develop a client engagement mindset, with the purpose of building long lasting relationships with the clients.
• Lead the execution of clientelling activities with the store team, developing actions and initiatives to reach the goals and KPIs.
• Proactively manage any customer complaints to ensure client relationship is maintained with positive outcome.
• Ensure Omni Channel awareness among the team, as well as coach and support the team in using digital tools to improve the relationship with clients and achieving the business objectives.

Team leadership:

• Promote a positive and professional team environment that fosters trust, respect, and superior performance standards.
• Empowering the team to be the best versions of themselves.
• Encourage the exchange of information within the team and proactively develop morning briefing on specific topics.
• Staying close to team on shop floor, being aware of what is happening.
• Provide support and ongoing feedback to client advisors to ensure their development, motivation, and sense of belonging.
• Conduct regular performance conversations with the team to discuss results and develop action plans.
• Train and inspire the team on product knowledge, sales techniques, Client Services, and Company policies and procedures.
• Identify talents within their team to propose for internal development opportunities.
• Guarantee team development through coaching and follow-ups on individual action plans.

Key Requirements

• Significant team sales management experience in retail, luxury retail, or service-related industry.
• Proven ability to drive store performance.
• Commercial awareness and strong business acumen, including key retail performance indicators.
• Coaching and development skills.
• Strong analytical skills.
• Entrepreneurial spirit.
• Strong budget management experience.
• Strong verbal and written communication skills and excellent organizational skills.
• Being confident in public speaking and engaging with external stakeholders.
• Ability to manage competing priorities in a fast-paced environment.
• Able to manage pressure and maintain a positive working environment.
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
• Flexibility to work a retail schedule which will include evenings, weekends and holidays.
• Ability to effectively create, manage and adhere to deadlines.
• Ability to be mobile for extended periods of time.
• Passion for the Fashion Industry.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.