Service Partner Development Manager

Cargotec Oyj; Helsinki; On-site; EUR 50 000 - 90 000; Full time

Job description

Job Function: Application & Product Management

Location: Helsinki, FI

Service Partner Development Manager

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

We, at Hiab are looking for an experienced Service Partner Development Manager to join our team of professionals.

You will be responsible for expanding and growing the business partners’ services offering as per the full Hiab portfolio (uptime and total cost of ownership offerings).

The role is also responsible to drive dealer’s loyalty, to continuously develop the Hiab dealer framework, to support the product development and customer experience improvement program.

You will also have to drive business development activities for digital solutions services and accelerate business development of Hiab's digital HiPerform portfolio with the global 30 accounts.

The position is based in Helsinki, Finland and is reporting to the VP, Business and Dealer Development.

Main tasks and responsibilities

• Accountable for spare part capture rate growth in the indirect sales network focusing on key accounts
• Develop and review commercial route to market and adjust necessary
• Accountable for the global HiPerform attachment rate
• Global performance management with major dealers and key accounts and be accountable for their growth in collaboration with the local direct or indirect organisations
• Continuously monitoring the performance of the service delivery network and optimising it for efficiency and effectiveness
• Integrate and further develop our key tools and dashboards for objective management decisions and strategic planning
• Train, communicate and create credibility around installed base data and increase awareness in the organisation on parts sales opportunities
• Leverage opportunities for parts sales created through e-commerce, connectivity and other digital data leads
• Developing and nurturing existing channels
• Support the development of customer value propositions for Hiab's HiPerform portfolio
• Aims to penetrate new key accounts or segments by leveraging existing networks or establishing new ones
• Supports dealer conferences and dealer training events.

What you’ll need to succeed

• At least 5 years of relevant experience in performance management
• Proficiency in managing and maintaining relationships with key clients, understanding their needs and ensuring satisfaction
• Ability to identify upselling opportunities, negotiate contracts, and close deals
• Excellent verbal and written communication skills
• Ability to think strategically and develop long-term plans
• Experience in managing distribution channels and optimizing channel performance
• Capability to develop and implement strategies for expanding business with key accounts
• Customer oriented person with strong analytical skills
• Team player with fluent English, both written and spoken.

You will be part of

We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

Interested to join?

If you are excited about this opportunity, please submit your application in English.

Hiab is part of Cargotec

Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.

Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO brands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers. www.hiab.com

Hiab is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2023 totalled approximately EUR 4.6 billion and it employs around 11,400 people. www.cargotec.com