Service Manager

Are you a people-oriented leader with a talent for managing multiple tasks and creating structure? We are looking for a Service Manager for our Surface Construction segment in Finland. In this role, you will lead a dedicated team, oversee workshop and field service operations, and help grow our service business for a wide base of customers across Finland and the Nordic & Baltic region.

You will lead a team of nine people, including technicians and an administrator. Together, you will ensure smooth operations in both the workshop and field service settings. As Service Manager, you will have a “helicopter view,” managing everything from inventory to repair projects. With a diverse group of customers, you will be responsible for ensuring workflows run efficiently and customers are satisfied.

This role reports to our Regional Service Manager and includes some travel within Finland and the Nordic & Baltic regions for customer visits, training, and management meetings.

Your Key Responsibilities

• People Leadership: Create a positive, supportive environment. Listen to your team and encourage collaboration to help everyone succeed.
• Operations Management: Plan and manage service activities, guiding your team to deliver high-quality and efficient service.
• Facility & Warehouse Oversight: Oversee the service facility and inventory as we prepare to transition to a new location in Hakkila.
• Customer Relationships: Build and maintain strong relationships with customers by ensuring reliable and professional service.
• Strategic Planning: Balance multiple tasks and set clear priorities to meet service demand, maintaining stability and clear processes.

Your profile

We are looking for a leader who brings stability, structure, and a people-centered approach. It’s important that you listen to your team, support their growth, and foster a down-to-earth, inclusive work culture.

A technical background is welcome but not required. What matters most is your ability to connect with people, lead with empathy, and organize operations effectively to help your team perform at their best.

To succeed in this role, you should have:

• Some documented experience in people management.
• Fluency in Finnish and English, both spoken and written.
• Proficiency in IT tools such as Word, Excel, PowerPoint, and SAP.
• A valid driver’s license is required for the role.

Location and travel

This position is located in Vantaa, Finland. Some travel is required in the role.

Life at Epiroc

By joining our team, you can expect an atmosphere of creativity, innovation, and workplace diversity. You will be a part of a group of skilled and helpful colleagues who live by our core values: Collaboration, Commitment, and Innovation. We work in a global environment with over 113 different nationalities!

In addition to the fact that we have a culture that is characterized by development combined with having a good balance between work and leisure, there are some things that makes us a little extra proud to work at Epiroc:

• Global career opportunities
• Epiroc University, for your own competence development
• Community involvement
• Benefits package, which amongst other things include flexible working hours and bonus.

Application and contact information

We encourage you to submit your application (in English) through our online career site as soon as possible, but no later than December 10th, 2024. Applications will be reviewed on a rolling basis.

We are committed to a thorough recruitment process, including interviews, reference checks and assessments. Our process is designed to be fair and inclusive; you can expect transparent communication and a balanced evaluation of your skills and experience.

For questions about the position, please contact:

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at www.epiroc.com