IT Service Desk Support Specialists

Hostaan Ltd; Kuopio; Hybrid; EUR 30 000 - 45 000; Full time

Job summary

Etsitään IT Service Desk Support Specialistia Kuopion toimistoon. Tehtäviin kuuluu tekninen asiakastuki, palvelinhallinta ja ongelmanratkaisu. Hakijalta odotetaan hyviä kommunikointitaitoja, asiakaslähtöisyyttä ja halua oppia uutta. Tarjoamme joustavat työajat ja mahdollisuuden vakituiseen työsuhteeseen koeajan jälkeen.

Benefits

Joustavat työajat

Hyvä työympäristö

Mahdollisuus kehittää taitoja

Qualifications

• Perustason ymmärrys Linux-palvelimista ja niiden ylläpidosta.
• Erinomainen suullinen ja kirjallinen suomen kieli sekä kohtuullinen englannin kieli.
• Motivation oppia uusia taitoja ja kehittää itseään jatkuvasti.

Responsibilities

• Mahdollisten teknisten ongelmien ratkaiseminen puhelimitse, sähköpostitse ja chatissa.
• Asiakasdaten asettaminen ja ylläpito, laskutus ja tilauksen käsittely.

Skills

Asiakaslähtöisyys

Ongelmanratkaisukyky

Tiimityö

Job description

IT Service Desk Support Specialist to our office in Kuopio

2025-03-21

Hostaan Ltd is one of the fastest growing cloud web hosting companies in Finland. We provide very fast and reliable WordPress hosting, web hosting, domain registrations, email services, and Managed Cloud services for nearly 4000 domestic customers with excellent customer support and competitive pricing. We are known for our excellent support attitude as well as very fast WordPress servers. We operate from Kuopio city in Finland, but our goal is to go international.

Now we want you in Kuopio to join our team! We are looking for a top person with a sense of humour, good spirit, and good work ethics. With us, you can develop yourself, do a meaningful job, and build a long and successful career.

Come to work for us to do work that matters.

With us, you are part of our fair and flexible work community, where every person counts and no one is left alone. For us, you are invaluable! We believe that a pleasant, productive job consists of appropriately sized challenges, meaningful tasks, and opportunities to learn and develop. The most rewarding aspects of our work are satisfied customers and memorable moments spent together! Read more about our working culture here.

IT Service Desk Support Specialist

We are now looking for a full-time IT Service Desk Support Specialist to work at our Kuopio office.

Your job involves a variety of tasks related to technical customer support and server management, including setting up and maintaining customer data, invoicing, order processing, customer support, and solving technical issues via phone, email, and chat. You will also work with Linux, Plesk, and WordPress interfaces.

You will work as part of a team in our Kuopio office, mainly during office hours, but may also participate in on-call tasks outside office hours, as agreed separately. Our work environment uses new iMac 5K and MacBook devices, and our servers are entirely cloud-based.

Later, your role may shift towards developing PHP/MySQL applications, designing and maintaining WordPress sites, producing social media content, managing SEO and marketing, or taking on more team leadership responsibilities—depending on your skills, motivation, and willingness to develop professionally.

What do we expect from you?

• At minimum, a basic understanding of Linux servers and their maintenance, along with familiarity with internet network infrastructure. You also want to constantly learn new things and can absorb information quickly.
  
• You speak and write excellent Finnish and at least good English. You are precise, an uncompromising optimist, customer-oriented, service-minded, persistent, issue-solving, agile, and not afraid of work that can sometimes become hectic. You are motivated to learn new skills, want to develop yourself continuously, and get along well with different people.
  
• You enjoy working in an office and value regular office hours, a peaceful working environment, locally agreed flexible scheduling, and a regular monthly salary. After a probation period, you may commit to permanent employment in Kuopio. You also need a high tolerance for quirky humor.

What would make you extra special for us? (Even one of these points is a big plus, but not a necessity)

• Experience in customer service: Previous work in customer service or Help Desk roles, solving customer problems in a solution-oriented and patient manner. Comfort with phone and detailed email communication, and verbal communication skills are strengths.
  
• Linux expertise: Skilled with Linux server maintenance, package management, migration, and troubleshooting. An analytic problem-solving mindset is a plus.
  

WordPress knowledge: Experience with installing, updating, maintaining, and migrating WordPress websites.

• PHP/MySQL knowledge: Experience with PHP language and MySQL/MariaDB databases.
  
• Other special skills: Industry-specific expertise (e.g., marketing content, social media marketing, SEO, documentation, internationalization, or multilingual proficiency) or a strong motivation to learn these skills.

What do we offer you?

• A diverse and challenging set of tasks and the opportunity to develop your career based on your strengths and motivation. You will be part of a supportive team that encourages solving customer problems while allowing you responsibility for your own work.
  

Excellent working environment: A comfortable, humorous, and positive work environment, working with modern, high-quality tools, creating top-quality service experiences as we aim to become a major international player in the industry.

Flexible working hours: Main hours are during business hours at our Kuopio office, with some remote work in the evenings and weekends, compensated separately. Hours can be banked for extra days off.

• A regular monthly salary based on your skills, dedication, and motivation. After the probation period, a long-term, stable employment relationship is envisaged. You will have your own physical workstation in our office.

How to apply?

Send your application, CV, and salary expectations to [e-mail] as soon as possible, but no later than 31 May 2025. The application period is closed. Thanks to all applicants.

Apply for a job with us today!

Interested? If you see yourself in our team, fill out the attached form, tell us what excites you, and how you would complement our team.

We will review applications and contact suitable candidates promptly. Please hurry, as the application period ends on May 31, 2025.