Global Client Support Director

Be part of an industry leader in GPS tracking and fleet management with over 250,000 tracked objects worldwide!

Drive the future with Mapon, creating GPS tracking, fuel control, route planning, and digital inspections that transform business operations.

Join a company that has tracked over 40 billion kilometers and is renowned in Northern Europe for its top-tier fleet management solutions.

Receive financial support and encouragement for your professional growth, with opportunities for learning and development tailored to your career.

Work from our headquarters in Riga or remotely, with global support teams in Tallinn, Helsinki, and Barcelona ensuring comprehensive client coverage.

As Global Client Support Director, you'll lead a team of 20+, improving support processes and enhancing client experiences for worldwide impact.

Minimum Requirements:

Applicants must possess leadership experience, a strong grasp of customer service principles, and excellent English language skills to succeed.

Enjoy a gross salary ranging from EUR 3000 to 4500, commensurate with your expertise and experience, along with a range of exclusive benefits.

Benefit from flexible working hours, fully remote options, and Fridays with shortened workdays, making it easier to balance work and personal life.

Join Mapon's mission to revolutionize fleet management, contribute to groundbreaking projects, and grow your career in an innovative and supportive environment.

About the role

Mapon develops easily usable and efficient GPS tracking and car park management solutions suitable for large companies and private persons. The company is among the market leaders and currently tracks more than 250,000 moving objects worldwide, which have already covered in total more than 40 billion kilometers. The Global Client Support Director in Mapon will be responsible for ensuring that the company delivers high-quality support to its clients worldwide, leading to increased customer satisfaction, loyalty, and overall business success. This role oversees a team of over 20 members, including subteams responsible for client communication (both written and verbal), warehouse operations, and vehicle device installations.

Your tasks will be:

1. Develop and implement a global client support strategy that aligns with Mapon’s business goals.
2. Identify opportunities to improve support processes and enhance client experience, ensuring that client interactions are handled professionally and efficiently.
3. Implement technology and tools to streamline support operations.
4. Monitor customer feedback, resolve escalated issues, and continuously improve support practices based on client insights.
5. Oversee the day-to-day operations of the global client support function.
6. Monitor key performance indicators (KPIs), analyze support metrics, and implement changes based on data insights.

There are 51 – 200 employees in the company.

Offices

Our global team works in our headquarters in Riga and offices in Tallinn, Helsinki, and Barcelona to provide local support to all our clients and partners.

• Helsinki
• Riga
• Barcelona

Benefits:

• Flexible hours
• Free food
• Free coffee

Markets

Mapon is one of the leading fleet management and asset tracking solution providers in Northern Europe.