F2F Coordinator

Maailma; Helsinki; On-site; EUR 30 000 - 50 000; Full time

Job description

UNICEF is the United Nations Children's Organization. UNICEF conducts/offers long-term help for the most vulnerable children regardless of their nationality, religion or political conviction. UNICEF has been working for more than 70 years and works in more than 190 countries. UNICEF Finland operations include the collection of funds for UNICEF's development programs and emergency aid and a variety of information and advocacy.

We know that a good future will not happen. It will be built. Do you want to promote children's rights in your work? With us, you can promote a better future for children, families, and societies. Come do work that changes the world!

We are looking for an F2F Coordinator for a temporary employment relationship. The job starts as soon as we have found the right person for the role. The employment contract will last until August 2025.

At UNICEF Finland, the task of the F2F team is to recruit new monthly donors. The team has an important fundraising task and the team's employees play a very important and visible role in the creation of the customer experience. The recruitment of new monthly donors for the F2F team is achieved mainly through Door-to-Door canvassing at members of the public's homes and at various events, such as fairs, shopping centers and through direct face-to-face contact with customers. The F2F team is multicultural, and the main working language of the team is English, but the main working language of UNICEF Finland is Finnish.

We are now looking for a competent substitute coordinator who will continue to sustainably grow the monthly donor base with the help of their own excellent sales & customer experience skills and support our team of motivated fundraisers. A big part of the daily work is to contact shopping centers to obtain fundraising promotion sites. The coordinator will coordinate door-to-door fundraising locations with remote fundraising teams. The coordinator co-operates with our marketing and communication team and planning of promotion stands is part of the work.

The ideal coordinator has strong experience in direct contact with customers and a good understanding of Finnish work culture. They have proven experience in customer experience sales management and achieving goals. The coordinator we are looking for has proven results and has been able to support & inspire team members to good performance in the past.

The coordinator areas of responsibility include:

• Support our strategic fundraising goals, by managing the local fundraising locations to achieve our donor acquisition targets
• Responsible for monitoring, analysing, and reporting of current action plan
• Managing the F2F fundraising experience, through inter department collaboration, implementation & analysis
• Participate in overall tasks of F2F team

What we expect:

• Education suitable for the position and at least three years of sales & customer experience in an NGO or business environment
• A customer-oriented and operationally developing way of thinking
• Excellent communication, interaction and organization skills in Finnish and English
• Available to travel at least 20% of the time in Finland

What we value:

• Customer experience expertise
• A systematic way of working

What we offer:

In addition to the children, you are important to us. We have many practices that support well-being at work. We support the development of skills in many ways. The new employee receives thorough orientation. We also support well-being with exercise, culture, commuting and well-being benefits, as well as extra paid days off and reduced summer working time. Our work community has a warm atmosphere, and it has been praised in personnel surveys.

Join our top team, where you get to do the most important work in the world with motivated and professional people!

The recruitment process includes 2–3 interview meetings and a suitability assessment. We review applications already during the application period, so if you are interested in the position, you should send the application as soon as possible!

Application period:
The application period ends on 23rd of February 2024.

More information:
Fundraising Manager F2F operations Jason Kennedy, tel. [phone], [e-mail] Call times: 12th of February 9–10, 13th of February 12.30–13.30 and 16th of February 9–10.

In its recruitment, UNICEF Finland strives to promote the realization of equality. In the case of equal applicants, we give priority to applicants whose employment opportunities may be weaker than others due to, for example, minority background or disability.