Engagement Manager

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About the role

Please note, you must have the right to work in the USA in order to apply for this position. Unfortunately, we are not able to offer a visa or sponsorship for this post.

This will be a remote working position. You will need to be based in a Central or Eastern USA timezone to apply.

THE ULTIMATE OPPORTUNITY

Imagine a virtual customer service agent that works 24/7, speaks 109 languages, and instantly and intelligently gives customers the answers they’re looking for.

You don’t need to imagine because that’s Ultimate - the customer support automation platform you won’t outgrow. And, since we were acquired by Zendesk in March 2024, we’ve become even more powerful. Together with Zendesk we’re joining forces to build the world’s most advanced AI agents in CX.

Powered by industry-leading AI, a laser-focus on CX and a world-class team across the globe, we’re committed to bringing joy and innovation to customer service. With customers regularly ranking us #1 on G2, it’s no wonder some of the best brands in the world have already scaled their digital support with Ultimate - from Taskrabbit to Trade Republic, Zalando to Finnair.

About the Company

Ultimate.ai is Europe's leading customer service automation platform. We help businesses like Zalando, Telia and Finnair scale their customer service with artificial intelligence.

Company Overview

There are between 51 and 200 employees in the company.

The company annual revenue is between 1M to 3M.

Office Locations

Ultimate.ai is headquartered across Helsinki and Berlin.

Helsinki - we have a great private space at Finland's largest startup campus, Maria 01. We're at the heart of the Nordic startup scene, in a renovated hospital campus where next generation tech teams, venture capitalists and established companies work side by side. Come check us out!

Berlin - we're right in the heart of Europe's coolest city! Come visit our office in X-Berg (East Berlin), we're surrounded by great bars, restaurants, cafes and nightlife. And of course the center of the tech scene - this is where the magic happens.