Job description
Satopia Travel is hiring a Travel Coordinator to join the product team. The position is accountable for the planning, operations and execution of existing and new small group Hosted Experiences across destinations including Argentina, Italy, India, Uruguay and New Zealand. If you possess a proven track record in planning and executing itineraries for UHNW travellers, this position may be right for you.
Key Responsibilities
- Conceptualise, plan, and deliver transformative small group Hosted Experiences that align with Satopia Travel's vision of extraordinary travel experiences.
- Manage all reservations, guest information and travel planning in partnership with the guest relationship manager.
- Develop and maintain relationships with high-end suppliers and properties, ensuring seamless partnerships for optimized customer satisfaction.
- Prepare comprehensive budgets, supplier negotiation and commercial project management, ensuring the financial viability and profitability of each curated experience.
- Conduct onboarding sessions for all new suppliers, establishing clear expectations and guidelines to maintain our brand's commitment to unmatched experiences.
- Lead pre-departure supplier kick-off calls, ensuring that all logistical and operational aspects are meticulously planned and executed.
- Manage on-trip logistics and oversee operations on location, culminating in thorough post-departure activities.
Required Skills & Experience
- Extensive experience in crafting and executing luxury travel experiences, with a keen eye for detail that aligns with Satopia Travel's high standards for transformative and extraordinary journeys.
- Proven expertise in operational logistics, including pre-departure planning and on-the-ground management, complemented by proficiency in conducting post-departure reconciliations and retrospectives to refine and improve future offerings.
- A strong network and proven track record in establishing and sustaining relationships with luxury suppliers and properties, aimed at providing seamless and optimized customer satisfaction.
- Fast turn around, quick response with timing and knowledge of planning and negotiation in the UHNW travel sector.
- Exceptional skills in budget preparation, financial planning, and commercial project management to ensure the fiscal soundness and profitability of each unique experience we offer.
- Solid experience in supplier onboarding and relationship management, excellent communication skills and the ability to clearly articulate Satopia Travel's expectations and brand ethos.
- Exceptional client-facing skills, adept at understanding the nuanced needs and preferences of a discerning clientele.
Non-Negotiable
- Operating with integrity and excellence
- Maintain an engaged and present mindset
- Be proactive and resourceful in problem solving
- Prioritize open and effective communication
- Focus relentlessly on achieving results
- Budget savvy and strategic
How to Apply
If you're looking to be part of a team that stands at the intersection of travel, inspiration, and transformative change, Satopia Travel might just be your next destination. Submit your application through Linkedin for consideration.
Due to the high volume of applications, we are unable to provide a personal response to all candidates. Candidates shortlisted for the role will receive an email with information about the next steps. We look forward to receiving your application.