Remote Access Services Product Manager

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

EY Technology:

Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 350,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.

The opportunity

This exciting role is inside the Remote Access Product team, part of the ESPM Network Product team in Enterprise Technology. We are seeking an experienced product manager with a network/security background. In the role of a Remote Access Product Manager you'll assist the ESPM Remote Access Product lead with requirements analysis, content creation and general product management activities as we adopt a new methodology for managing ESPM deliverables. This will include ensuring key technologies associated with remote access solutions are suitably documented and stakeholder communications are managed correctly. Additionally, you will work with technology project teams and business clients to translate business requirements into solutions and documentation.

Your key responsibilities

Your role is essential to the success of the team’s products. As a Product Manager within the Remote Access Product team you will have the responsibility for the end to end life cycle of a Remote Access Product, working with the Global Remote Access service Leader to deliver and integrate product across the EY enterprise.

You will be involved in all aspects of product management including: Planning, Innovation, working with both Engineering & Operational Support, Financial Management, Security and Compliance, Vendor and Stakeholder Management, Marketing and Adoption.

The role has various reporting requirements which will require the ability to create, revise, and adjust relevant product reports based on the audience. Performing fit-gap analyses of business requirements against the capabilities of the technical solution, including identifying areas where requirements and package capabilities are not in sync. Working with technology vendors to understand the roadmap and whether the identified gaps can be filled, and when which would then further refine the product roadmap as delivered to internal stakeholders.

Skills and attributes for success

• This role will require technical awareness of, but not necessarily proficiency in, Remote Access products of various types, the interactions between these products and their dependent technologies to enable a remote access solution to be fit for purpose in a large global organisation.
• Familiarity of Product Management tools [Aha! preferred] to enable the generation of product plans, roadmaps and iterative releases in a technology environment.
• Work with business sponsors and stakeholders to understand requirements and turn that into actionable plans whilst balancing both local and global requirements and understanding one size does not fit all.
• Able to make technically aware decisions in support of Architecture, Strategy, Service Management and Operations functions within the product management and escalated troubleshooting contexts.
• Demonstrated experience in dealing with external vendors and suppliers in the Remote Access industry sector.
• Excellent knowledge of remote access technology, environments, management and monitoring tools associated with EY security systems.

To qualify for the role, you must have:

• Knowledge of IPSEC / SSL VPN technologies, experience with SonicWall technologies an advantage.
• Knowledge of dependent technologies such as Windows and Macintosh operating systems specifically around networking.
• Authentication, such as SAML Integration and Multi Factor Authentication solutions.
• Splunk reporting and data mining capability.
• Technology requirements: SSE / SASE technology understanding at the component level examples: Palo Alto Prisma Access SASE components, Zscaler Cloud Security technologies, SD-WAN awareness preferably Versa, Firewall (Check Point/Palo Alto/Fortinet).
• Understanding of networking concepts, including IoT.
• You must be a Self-starter who can operate without direct supervision on multiple complex projects and tasks in parallel.
• Present complex and difficult messages skillfully, using a variety of media and methods.
• Produce writing that contains clear, precise, descriptive language.
• Maintains awareness of related new and emerging technologies.

Ideally, you’ll also have:

• Bachelor's degree in Information Technology, Business Management or a related discipline, plus an industry accreditation or equivalent work experience.
• Demonstrable experience in Product management.

What we look for

We look for inclusive, proactive, high achieving team players who show a passion for the technology and services that it delivers. We are a small team, in diverse locations providing a service at global scale. This will necessitate an individual who is flexible in their working patterns with a strong work ethic to do the right thing at the right time – even if that is late evening or at weekends.

What we offer

The compensation ranges below are provided in order to comply with United States pay transparency laws. Other geographies will follow their local salary guidelines, which may not be a direct conversion of published US salary range/s. We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The salary range for this job in most geographic locations in the US is $115,500 to $209,600. The salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $138,600 to $238,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world