Integrations Analyst- API

Cint is a global software leader in technology-enabled digital insights and research technology. The Cint platform automates the insights gathering process so that companies can gain access to insights faster with unparalleled scale. Cint has one of the world’s largest consumer networks for digital survey-based research, made up of over 160 million engaged respondents across more than 130 countries. Over 3,200 insights-driven companies use Cint to accelerate how they gather consumer insights and supercharge business growth.

Job Description

The Opportunity

Cint seeks a Integration Analyst for our Demand Integrations Team, reporting directly into our regional lead. This is a junior role, supporting the individual regional teams and their customers while having the responsibility for a small, individual portfolio of customers.

The Demand Integrations team's mission is to deliver deep technical expertise and custom software engineering solutions to develop automatedworkflows for partners via API integrations.

As Senior Analyst in the Demand Integrations team, you will support a set of existing customers and the onboarding of new customers and ensuring that their integration is done quickly and successfully. You will also be responsible for a smaller subset of customers, their health and growth metrics and any interaction with them.

Important metrics for every Senior Analyst are the health of the customer’s integration, the growth of the customer and the speed to launch for every new customer.

The Senior Analyst works closely with the Integration Consultants, Customer Success Team and the Account Management. On the technical side, we provide feedback to our internal tech and product teams about customer feedback and needs.

Candidates with a can-do attitude and a proactive, hands-on approach, who like to problem solve, embrace and thrive with change and who work well in a team environment will thrive in this team.

Enthusiastic team players will quickly be able to make their mark in our fast-paced and stimulating environment where creativity, personal growth and initiative are encouraged and supported.

This position is focused on our customers in the EMEA region and therefore requires the candidate to support and be flexible with these time zones.

Remote working is fully supported as the team is operating globally with various locations (and remotely).

The Team

The Demand Integrations team is part of the overall Customer Experience Org. We work closely with all departments, acting as facilitators between our internal sales and customer success teams and the external customers and their tech teams.

We also close the loop between our internal tech and product teams with customer feedback and feature requests to ensure customer voices are heard.

The Demand Integrations team supports customers globally.

Team members are located in various US and European cities as well as in India.

Our team supports three main areas: Cint’s Marketplaces, Measurement and Data solutions, and Optimization & Health.

What You Will Do

• Build and manage relationships with customers in our allocated portfolio to drive the health and growth of your customer’s integrations
• Gain an understanding of your customer’s internal structures, key stakeholders and their business and needs
• Provide technical guidance to customers during all phases of their integration life cycle
• Collaborate with the other account team members to update them on progress, plan and implement measures to grow your customers
• Analyze your customers’ integration performance on a regular basis to proactively recommend improvements internally and to your customers
• Investigate and resolve customer issues in a timely and professional fashion
• Develop a full understanding the industries in which Cint and your customers operate
• Ability to understand different and unique customer business models and how an integrating with Cint will benefit them
• Practice superior time management self-discipline to work independently from home

Qualifications

What We Are Looking For

• Technical experience relating to APIs, API implementation, platform-to-platform integrations
• Ability to focus on large amounts of data daily
• Enjoys solving problems and prefers analytical methods
• Strong communicator and flexible team player
• Ability to convey complicated ideas to non-technical stakeholders
• Tech-savvy, with proficiency in using MS-Office products - key features expertise:
  • Excel V-lookups, Pivot tables with filtering/formulas/etc, de-duplications checks
• Extremely thorough and detail-oriented in both communication and analysis
• Must be able to work in an evolving, fast-paced environment and demonstrate the ability to effectively manage multiple tasks simultaneously
• Confident in speaking and writing in English

Bonus Points If You Have

• Bachelor’s degree. (Business administration, information technology, Market Research, computer science, information technology, engineering or related discipline preferred)
• Familiarity with internet protocols and API frameworks, as well as at least one programming language
• Experience with SQL, Postman, Power BI, JIRA, or Salesforce is a plus
• Awareness of modern software development methodologies, with emphasis on application architecture and API infrastructure
• Additional Language skills beyond English

Additional Information

Our Values

Collaboration is our superpower

• We uncover rich perspectives across the world
• Success happens together

Innovation is in our blood

• We’re pioneers in our industry
• Our curiosity is insatiable
• We bring the best ideas to life.

We do what we say

• We’re accountable for our work and actions
• Excellence comes as standard
• We’re open, honest and kind, always.

We are caring

• We learn from each other’s experiences
• Stop and listen; every opinion matters
• We embrace diversity, equity and inclusion.

More About Cint

In June 2021, Cint acquired Berlin-based GapFish – the world’s largest ISO certified online panel community in the DACH region – and in January 2022, completed the acquisition of US-based Lucid – a programmatic research technology platform that provides access to first-party survey data in over 110 countries.

Cint Group AB (publ), listed on Nasdaq Stockholm, this growth has made Cint a strong global platform with teams across its many global offices, including Stockholm, London, New York, New Orleans, Singapore, Tokyo and Sydney. (www.cint.com )