Enterprise Account Manager

Freightos is the global booking and payment platform for the trillion dollar freight industry. Our platform is used by hundreds of airlines and ocean liners, thousands of freight companies, and over ten thousand importers and exporters. Oh, did we mention we’re traded publicly on the Nasdaq (CRGO! )

Digitizing global trade is an exciting task, every company is about logistics these days. Apple’s CEO has a supply chain background; so do execs from Lego, Old Navy, and other companies that you love. How to make freight shipping greenest, cheapest, fastest and overall most optimal? It’s a big deal (literally) and everyone from Techcrunch to the BBC agrees that what we’re doing is serious. We are already the world’s largest freight market intelligence database (yes, it feels good to say that. Real good). And to help empower more of the world’s largest retailers, we want to extend those good vibes across the seven seas, while providing top-notch data solutions and online tools.

But without a world-class, Messi-level Enterprise Account Manager, we’ll never make it happen. No pressure. You got this.

Responsibilities:

We're looking for an Enterprise Account Manager to, well, empower our Freightos Data enterprise customers. The ideal candidate will have both the aptitude and passion to master freight jujitsu, understanding what we do, the tech that makes it happen, our weird obsession with freight puns, and our competitive advantages. And then they'll take that understanding to bring success to even more of the world’s largest enterprise BCOs. The role will report to the Director of Sales, Freightos Enterprise Solutions, which makes it even more exciting.

You’ll manage the portfolio of Freightos Enterprise customers, keeping them happier than a Pharrelll Williams (and he’s happy). The role requires a blended skill set like: customer-tailored strategies, relationship, phenomenal customer life-cycle management and the ability to advise on data-driven freight solutions . Sales instincts and the ability to sniff out new revenue opportunities in the accounts you manage will take you to the next level!

What else is key? How about a bullet point list? You’ll:

• Build up a strong network, connecting with customers, while juggling internal relationships with product management, R&D, support, sales, and marketing teams to demonstrate the value of Freightos and, in turn, help Freightos Enterprise customers.
• Establish a framework for prioritizing customer engagement...and then make it happen.
• Keep our CRM systems and practices up-to-date
• Be on the lookout for how to increase adoption of our digital products, looking for expansion opportunities, and picking up on the details and data points that indicate that your accounts need attention - and you convert those points into agreed action plans that will lead to better adoption, rock star level support & more revenue.
• Protect the revenue from your accounts by reducing risks of churn and coordinating with different departments to ensure that our accounts remain our accounts.
• The quality and reliability of our Data Products is what gave path to the first publicly traded and officially governed freight rate index (FBX is a big pride of ours and a worldwide superstar). You’ll coordinate with the Data Team around the world to help drive adoption with our global accounts, along with coordinating approaches with regional & global management to ensure a recipe for success with greater booking market share amongst the accounts you manage.
• Forge strategic relationships with customers, starting as an account manager and ideally becoming a person they’d be hoping to take out for a business lunch. You might find yourself building relationships until you’re asked to be their kids’ godparents.
• Help create a stellar customer experience, unifying Sales, Support, Product, and others.
• Think of creative solutions for engaging customers who are so outside the box.

Requirements

Basic requirements:

• Fluent English speaker and writer - from the friendly chat to the C-level meetings lingo.
• 3–5 years of experience in enterprise account management, sponsor and decision-maker relationships with BCOs and Fortune1000 enterprises or providing logitech software solutions in shipping/SCM/logistics services.
• Understanding and experience in international freight (ocean, air, multimodal). Related industry skills (freight, logistics, transportation, supply chain) are a plus.
• Proven track record of building business relationships with mid/senior level executives on the customer side.
• Ability to grow an account, pinpoint where real issues are, and where creative solutions can be found.
• Willingness & ability to jump on a plane and sit down face-to-face with a customer for regular check-ups, issue resolution, expansion planning, etc.
• Comfortable working in a cross-department role, requiring regular interactions with various stakeholders within the company.
• Hold the vision of broader company goals, understand, present, and reach business objectives, with an ability to align company and customer strategy.
• Methodical, organized and detail oriented. Enough that you’re upset that we forgot the “-” between detail and oriented.
• Proactiveness, assertiveness and self-confidence, even in stressful situations.
• Ability to prioritize tasks in order to reach individual & company goals in a fast-paced environment.

Preferred Qualifications:

• Experience presenting software solutions and development roadmaps, as well as leading customer feedback roundtables.
• Experience simultaneously supporting a variety of software products (preference to SalesForce, Domo, Slack, Zendesk and others) and using data to make better decisions, while driving customer value.
• Experience in project management.
• Additional languages.

Framework:

• Full-time position with flexibility to meet business needs.
• Report to: Director of Sales, Freightos Enterprise Solutions
• Ability to travel up to 30%
• Type of contract: Permanent contract with Webcargo SLU Spain, part of the Freightos Group.

Why is Freightos exactly where you want to work?

• Location: Barcelona, Spain… but only some of the time. We’re on an employee-friendly hybrid model.
• We believe that employees who get better make us all better. We strive for professional development and continuous learning. Apart from career support and guidance, you’ll be entitled to get an annual training budget for personal and professional development. No, you can’t use it on cool socks. But most other things go.
• Participation in the Long Term Incentive Plan (LTIP) of the Freightos Group.
• Ticket restaurant, Private Health Insurance and Flexible remuneration options for nursery, training and transport.
• Full-time position. Flexible schedule & intensive working hours on Fridays so that we have a long weekend :)
• Multicultural and open environment, full of great people from multiple countries. Over twenty languages but all aligned on make global freight work better.
• Great office in Torre Glories with amazing views, located in the center of the technology HUB in Barcelona.