Data & Insights Analyst

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We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating unit of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit www.nespresso.com.

We are looking for a Data & Insight Analyst to be part of our Customer Journey Analytics Team

Position Snapshot

• Type of contract: Permanent, Full time.
• Team: Insights, Analytics and Data Science
• Work Language: Business Fluent English

The Role

The Data & Insights Analyst plays a critical role in leveraging data to provide strategic insights, supporting decision-making processes and driving continuous improvement within the Customer Journey Analytics team.

What you´ll do

• Provide Reports and Ad-Hoc analysis on customer data sales such as monthly KPIs, markets performance, campaign pre and post analysis, channels and products performance.
• Analyze complex issues and be able to significantly improve, change or adapt existing methods and techniques according to business needs (from different functions: Finance, CRM, Coffee, Retail, Consumer...).
• Build and share with CRM team (marketes and HQ) insignts and recommendations based on customer centric activities.
• Be responsible on guiding and supporting Markets and Zones with business decisions.
• Min 2 years hands-on experience in Data Analytics / Business Analytics / CRM / Reporting, incluidng experience in data mining related activities.
• Able to query databases and other information sources independently.
• Excellent knowledge of at least one reporting / data mining tool: SQL, Snowflake, KNIME, Power BI.
• Excellent Analytical Skills.
• Have experience in reporting, retention activities, statical modelling, digital analytics.
• International exposure or experience in working with international teams.

People are at the heart of our success - all 14,000 of them for Nespresso globally. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together