Customer Experience Specialist - Ecommerce experience

Miravia is looking for a Customer Experience Specialist:

About Miravia:

Miravia is a cutting-edge e-commerce platform connecting buyers and sellers seamlessly. We pride ourselves on offering a diverse and dynamic shopping experience by bringing on board innovative brands across various categories. Located in Madrid, we work with teams from all over the world to build the e-commerce platforms of tomorrow.

You will be based in Madrid and collaborate with distributed teams across the globe, working on the most advanced e-commerce in existence today and tomorrow.

Key responsibilities:

● Understand Spanish market E-commerce platform local player of buyer reverse(including return, refund etc process)experience and design related operation flow

● Cooperate with customer service team and related partners to design reverse customer service flow to improve buyer reverse experience and solve buyer escalations

● Buyer reverse policy rules design and setup to well delivery platform reverse buyer experience flow

● Work with Product development and tech team to launch system functionality as service operation required

Qualifications:

● Bachelor's Degree or above,1-2 years of work experience in reverse field with E-commerce platform experience, fully understand buyer reverse experience flow

● Understand Spanish E-commerce market,customer-centric mindset, has the desire to push for changes which create impact and value for the organization

● Excellent problem solving and analytical skills. results driven-focus on operations, deliverable and able to work under pressure

● Self-motivated, highly adaptable, and comfortable in a fast-changing and relatively unstructured environment

● Fluent in Spanish and English(with Italian prefered)

● Base in Madrid

Why Miravia?

At Miravia, you'll be part of a culture that celebrates diversity and encourages innovative thinking. We offer competitive salaries, comprehensive benefits, and a supportive environment where you can grow your career. Our commitment to work-life balance is unwavering, and we provide the flexibility needed to ensure you're always at your best.

Application Process:

Ready to embark on this journey with us? Send your CV in English and tell us why you're the perfect fit. Whether you tick every box or bring a unique blend of skills, we want to hear from you. Diversity is our strength, and we encourage applications from those who bring distinct perspectives to our team.

Please, send us the CV in English!

Join Miravia, and let's shape the e-commerce landscape together!