Application Management, Associate

Job Description

Responsible to define the most suitable solution for the system and provide the necessary support and assistance for system related issues both in the maintenance and implementation phases of the account. Guarantees optimal system performance through checks and system monitoring.

Tasks

In addition to the tasks common to all Alight employees, the specific tasks for this position are:

Implementation:

1. Provides assistance to make estimates for the development of allowed ad hoc system requirements by the customer.
2. Analyzes questionnaires provided by the Projects teams and configures them in Payroll Exchange.
3. Collaborates with the Products team in resolving issues and raising new functionalities to be added to the standard product as required by the customers.
4. Ensures compliance to the Payroll Exchange standard.
5. Adapts and parametrizes the system solution for requirement gathering.
6. Performs testing for the different phases of a project as required.
7. Resolves medium complexity problems related to the functional environment of the application.
8. Completes presented solution with newly identified needs during requirements gathering.
9. Ensures proper implementation of the solution in different environments (Development, Test, and Production).
10. Monitors data migration loading with the enforced controls.

Maintenance and Support

1. Resolves medium complexity problems related to the functional environment of the application.
2. Performs testing for system fixes to ensure the solution works.
3. Supports the client on queries regarding application functions.
4. Conducts routine checks for preventive maintenance on the system.
5. Solves easy and medium complexity problems related to the application environment, using functional knowledge of the parameters in the system and knowledge of legislation in the country.
6. Performs unit testing of these parameterization results; carrying out the necessary tests in a testing environment.
7. Maintains up-to-date documentation of solution documents and technical specifications both on the client and standard levels.

Qualifications

In addition to the common skills all Alight employees, the specific skills for this position are:

1. Has knowledge of HR pre-, post-, and payroll processing.
2. Has functional knowledge of HR concepts and technologies such as SAP HCM / Peoplesoft / euHReka / Workday / SuccessFactors.
3. Can work on multiple projects simultaneously.
4. Has knowledge in data migration processes.
5. Knowledge and experience with the following technologies:

• WebMethods 9.2 - ESB
• SQL
• XSLT
• Java
• Ruby on Rails
• MongoDB
• Javascript
• Webservices (WSDL, REST)

Additional Skills

• Motivation and desire for improvement.
• Commitment to the customer and the company.
• Motivated to achieve excellence.
• Orientation to the process of continuous improvement.
• Positive collaboration and anticipation to the needs of others.
• Encouraging the professional development of team members.
• Leadership and motivation.
• Ability to adequately assess commitments acquired and set priorities.
• Ability to work in a changing environment.
• Ability to identify the expectations and needs of team members.
• Ability to set goals and objectives for team members (challenging but achievable goals).
• Capacity for analysis and problem solving.
• Be an assertive communicator and transmit information clearly.
• Ability to plan and lead team meetings.
• Capacity for active listening and empathy.
• Ability to act professionally in difficult situations and take necessary actions.
• Ability to work with teams in different locations.
• Capacity to organize, plan, and supervise work.

Your candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital. After the transaction closes, this position will be aligned to the new Payroll & Professional Services owned by HIG Capital (‘Divested Group’). By applying for this position which will be with the Divested Group company, you understand and agree to the information you submitted for your application with Alight being shared with the Divested Group company. In addition, if you are made an offer of employment, it will be contingent on your undergoing and successfully completing a background check consistent with the Divested Group company employment policies.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight_Benefits.