Service Designer

Service Design Magazine; Dresden; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading service design firm in Dresden is looking for a talented service designer to develop customer-oriented service concepts. You will conduct customer discussions, analyze needs, and collaborate with international teams. Ideal candidates possess a degree focused on product/service design and have strong communication skills in both German and English. This role emphasizes user-centered design and offers a dynamic working environment.

Qualifikationen

• Strong understanding of user-centered design principles.
• Excellent organizational and communication skills.
• Experience in conducting customer meetings and presentations.

Aufgaben

• Conduct customer discussions and understand requirements.
• Analyze customer needs to develop valuable services.
• Create user stories and acceptance criteria for development.

Kenntnisse

User-centered development of digital solutions

Good communication skills

Agile working methods (Scrum, Design Thinking)

Ability to structure complex processes

Very good written and spoken German and English

Experience with project management tools

Ausbildung

Completed university degree in product/service design, business administration, business informatics or comparable

Tools

Trello

Confluence

Google Workspace

Jobbeschreibung

If you are passionate about creating great service and putting customer needs first, then you have come to the right place!

Tasks

• Conduct customer discussions and record and understand customer requirements
• Analysis of customer needs, expectations and behaviors to develop services that offer real added value
• Development and transformation of ideas into marketable service concepts that are oriented towards the customer perspective across various touchpoints
• Creation of user stories and acceptance criteria for the development team
• Analysis of existing service processes, identification of weak points and development of solutions to improve efficiency and effectiveness
• Collaboration with interdisciplinary and international teams from design, development and project management
• Documentation and presentation of concepts and results

Qualifications

• Completed university degree with a focus on product/service design, business administration, business informatics or comparable qualifications
• In-depth knowledge of user-centered development of digital solutions
• Good communication skills to independently organize and conduct customer appointments, face-to-face and online meetings and presentations
• Experience with agile working methods such as Scrum, Design Thinking and Lean UX methods (journey mapping, storyboards, wireframes)
• Ability to structure complex processes and make them user-friendly
• Very good written and spoken German and English skills
• Experience working with project management tools (Trello, Confluence, Google Workspace)